Brian Crandall
Brian Crandall at Heiser Ford Lincoln
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Brian Crandall

Sales Director

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Brian Crandall

January 02, 2025

Dealership Rating
Employee Rating

Absolutely great service, worked with me over the phone, pulled the car off the lot and picked me up from the airport. More

by n.pickel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bassim Farhoud, Peyton Formico, JP Scala , Edwin Garcia

Jan 03, 2025

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

October 09, 2024

Dealership Rating
Employee Rating

Once again Heiser saved the day. I had worked with them previously and enjoyed my experience, this was another positive experience. I look forward to continuing with Heiser More

by ermajmajor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 09, 2024

Heiser Ford Lincoln responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

September 05, 2024

Dealership Rating
Employee Rating

Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication More

by Colin Kenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 06, 2024

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this ? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 20, 2024

Dealership Rating
Employee Rating

Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out More

by gigl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, Alex Serak, Tony Perkins, Chad Formico, Tom Ikert, Keli Gastrow , Lawrence Bledsoe, Marco Villa, Michael Wemmer

Jun 20, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

April 22, 2024

Dealership Rating
Employee Rating

Once the initial ordering process was accomplished, the delivery, pick-up and administration process went well. Richard, Timothy, Kreyshia and Hutch were very friendly and professional. Brian informed me More

by gschrank
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, Kreyshia White , Richard Hodge, Timothy Robinson

Apr 22, 2024

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you enjoy your new vehicle! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 12, 2024

Dealership Rating
Employee Rating

Everything about the vehicle was great but sadly I been complaining about my brakes and tire come to find out I had a nail in my tire and now have to get it replaced I been calling and texting continuously More

by Nyziahammond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhyaire Tatum, Kreyshia White

Apr 12, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

Apr 12, 2024

Nyziahammond responded

Email is the best way or text , I got everything fixed on. My own so I’m not sure what you guys can do now to help me out

January 16, 2024

Dealership Rating
Employee Rating

Knowledgeable and very professional. Remote service was completed on two of our vehicles. Service staff was on time and very courteous. Highly recommend! More

by Jiminy Chimney Masonry & Repair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 12, 2024

Dealership Rating
Employee Rating

Bright clean reception area. Friendly cheerful well groomed staff. Good coffee and tea available. Thanks More

by Mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhyaire Tatum, Kreyshia White , Timothy Robinson

Jan 13, 2024

Heiser Ford Lincoln responded

Thank you so much, Mary, for choosing Heiser Ford Lincoln! Please let us know if we can be of any more assistance! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

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