Brian Burgess | Page 5

Toyota of Scranton responded

Dear Ronnie, Thank you so much for sharing your experience with us! We're thrilled to hear that we could turn around your car buying experience after a disappointing encounter elsewhere. It's wonderful to know that our team went above and beyond to ensure your satisfaction, even staying after hours to finalize everything and get you into the Tacoma you've been eyeing for so long. Providing exceptional service, especially when it comes to patience and attention to detail, is what we strive for, and we're delighted that you felt respected and valued throughout the process. We're thrilled that you love your new truck and we're equally excited about the opportunity to work with you again in the future. If you ever need anything, whether it's service, advice, or just to say hello, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton, and here's to many miles of happy driving ahead! Warm regards, Mary Jo Preno Guest Experience

Toyota of Scranton responded

Hello CSELIGE88, Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you had a great experience with Brian and that he helped you find the exact car you were looking for. At Toyota of Scranton, we strive to provide excellent customer service, and it's always rewarding to know when we've hit the mark. We appreciate your business and hope you're enjoying your new car! If you have any questions or need further assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear DARMA56, Thank you so much for your fantastic review and for being such a loyal customer to Toyota of Scranton! We're thrilled to hear that Brian and our team have consistently gone above and beyond to accommodate you. It's truly an honor that you've chosen us for your 6 Toyota purchases. Your trust and loyalty mean the world to us, and we're committed to continuing to provide you with the exceptional service you deserve. We'll make sure to pass along your kind words to Brian and the rest of our team. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Horstj, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you had a great time with us and that our team was able to assist you in a relaxed atmosphere. We pride ourselves on providing excellent customer service, and it's always wonderful to receive feedback like yours. If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JERRYS122R, Thank you so much for your positive review! We're thrilled to hear that you had a pleasant experience with our salesman at Toyota of Scranton. Providing exceptional customer service and assistance is our top priority, and we're delighted to know that our team member was able to assist you effectively. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear HAYDEEMUNOZ34, Thank you very much for taking the time to share your positive experience with us! We are delighted to hear that our team at Toyota of Scranton made you feel welcomed and comfortable throughout your car buying journey. Providing exceptional customer service is our top priority, and we are thrilled that you found everyone to be helpful and kind. Should you have any questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you for taking the time to share your experience with us, JERRYS122R! We're thrilled to hear that you found our team knowledgeable and helpful during your visit to Toyota of Scranton. Providing a pressure-free environment and assisting with app setup and finance are top priorities for us. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CBEDNASH65, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback. We're thrilled to hear that Brian provided you with exceptional service during your visit to Toyota of Scranton. Delivering straightforward assistance and being genuinely helpful are values we prioritize with each of our customers, and it's wonderful to know that Brian exemplified this during your interaction. We understand that past experiences can influence perceptions, and we're glad that Brian was able to turn things around for you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TWOSTREULIS, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found all of our team members to be great and that you had an enjoyable experience. Your kind words mean a lot to us, and we truly appreciate your feedback. At Toyota of Scranton, we strive to provide excellent service to all our customers, and it's fantastic to know that we've met your expectations. If there's anything specific you'd like to highlight or any suggestions you have for us to further enhance our service, please feel free to share. We value your business and look forward to serving you again in the future. Thanks again for choosing Toyota of Scranton! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton