Brian Burgess | Page 6

Toyota of Scranton responded

Dear Alanna Sarti, Thank you so much for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you found our dealership to be comfortable, pressure-free, and welcoming. Providing a seamless and enjoyable experience for our customers is a top priority for us. It's fantastic to know that you felt at ease and found our team easy to deal with. We truly appreciate your decision to make the 2-hour drive to choose Toyota of Scranton over other closer dealerships. Your satisfaction is our greatest reward, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to being of service to you in the future, and thank you again for choosing Toyota of Scranton. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

BONEST13, Thank you for sharing your positive 5-star sales experience at Toyota of Scranton. We're dedicated to delivering top-notch service, and it's rewarding to know we hit the mark for you. Your satisfaction is our priority, and we can't wait to assist you in the future. Drive on with that smile! The Sales Team Toyota of Scranton

Toyota of Scranton responded

CGCG7, Wow! We're honored to receive your 5-star review for your sales experience at Toyota of Scranton. Brian is dedicated to making every customer feel valued and satisfied. Thank you for choosing us, and we can't wait to welcome you back when you're ready for your next Toyota adventure! The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear CaptainBioGirl80, Thank you for your glowing review of Toyota of Scranton! We truly appreciate the time you took to share your experience with us, and we're delighted to hear that you found our dealership exceptional. We understand that purchasing a vehicle can be a significant decision, and we're thrilled that our team provided you with a pleasant and non-pushy experience. We're honored that you chose to make the three-hour journey to purchase a vehicle from us and that you would recommend us to others. Customer recommendations are the greatest compliment we can receive. We're also glad to hear that you enjoyed our children's room and cafe; it's our way of making your visit even more comfortable and convenient. We look forward to serving you for all your future vehicle purchases. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels in your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear 717SPYRO, Thank you for taking the time to leave such a positive review about your experience with Brian at Toyota of Scranton. We're delighted to hear that Brian provided you with exceptional service both before and after your car purchase. Our team takes great pride in delivering top-notch customer care, and we're thrilled to know that Brian's efforts made your experience memorable. If you ever have any questions, need assistance with your new vehicle, or require further support, please don't hesitate to reach out. We're here to ensure that your ownership experience with your Toyota is as enjoyable and hassle-free as possible. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

JWEST11, Dear JWEST11, We sincerely appreciate you taking the time to share your experience with Brian Burgess and Jim Luyster at Toyota of Scranton. It's wonderful to hear that you hold them in high regard and trust them as your go-to sales team. We take pride in having outstanding individuals like Brian and Jim on our staff. Your kind words mean a lot to us, and we will be sure to pass on your special thanks to both of them. We value your continued support and look forward to serving you and your automotive needs for years to come. If you ever have any questions or require further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear Stephanie, Thank you for sharing your feedback about your recent visit to Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about the delay in getting assistance even though you had provided information about the car you wanted to purchase and your arrival time. Your time is valuable, and we apologize for any inconvenience you experienced in this regard. We will address this matter internally to ensure a more efficient process in the future. We're delighted to hear that once Brian began assisting you, your experience improved, and everything went smoothly. Brian is a valuable member of our team, and we're glad he could provide you with the level of service we strive for. If you have any more insights or suggestions on how we can enhance our service further, please don't hesitate to share them. We're committed to making every customer's experience exceptional, and your input is invaluable in achieving that goal. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear responMIN1955J, Thank you for sharing your feedback about your recent visit to Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about the delay in getting assistance even though you had provided information about the car you wanted to purchase and your arrival time. Your time is valuable, and we apologize for any inconvenience you experienced in this regard. We will address this matter internally to ensure a more efficient process in the future. We're delighted to hear that once Brian began assisting you, your experience improved, and everything went smoothly. Brian is a valuable member of our team, and we're glad he could provide you with the level of service we strive for. If you have any more insights or suggestions on how we can enhance our service further, please don't hesitate to share them. We're committed to making every customer's experience exceptional, and your input is invaluable in achieving that goal. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DMGORMLEY0202, Thank you so much for choosing Toyota of Scranton for your automotive needs! We truly appreciate your loyalty and your kind words in this four-star review. Our team is dedicated to providing exceptional service and ensuring that every visit to our dealership is a positive experience. We're delighted to hear that you've consistently found the help you needed and were able to find a car that suits your requirements with us. If there is anything specific you feel we could improve upon to earn that coveted fifth star next time, please don't hesitate to let us know. We're always eager to hear feedback from our valued customers. Once again, thank you for your continued support, and we look forward to assisting you in the future. Safe travels and enjoy your new vehicle! Best Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Billy, We're sorry to hear about your negative experience, but it seems there might be a mix-up in this review. We couldn't find any records of your recent interactions with our sales team, and it appears that you may not be the customer who left this review. At Toyota of Scranton, we take customer feedback seriously, and we are committed to providing excellent service to all our clients. We pride ourselves on our professionalism and integrity, and it's disappointing to hear that someone had a negative experience. If you believe there was a mistake or if you'd like to discuss your experience further, please feel free to reach out to our customer support team. We would appreciate the opportunity to address any concerns and provide assistance to ensure a positive experience for all of our customers. Thank you for bringing this to our attention, and we hope to have the chance to serve you or the rightful customer in the future. Mary Jo Preno Customer Support Team Toyota of Scranton mjpreno@tsofs.com