Brian Burgess | Page 4

Toyota of Scranton responded

WOAKS23, Thank you for taking the time to share your experience! We're so glad to hear that you found exactly what you were looking for at a great price. Our team is always happy to assist in finding a payment plan that works for you, and it's wonderful to know we could help make the numbers work. If you need anything in the future, feel free to reach out. We're here to help! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

GARY-MILES, Thank you for the fantastic review! We’re delighted to hear that you consistently have a great experience with us. Brian Burgess and our entire team strive to provide exceptional service, and it’s wonderful to know that their efforts are making a positive impact. We appreciate your support and look forward to continuing to assist you with a friendly smile in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

KILEENA328, Thank you for your fantastic feedback! We’re thrilled to hear that you had an amazingly easy and stress-free car buying experience with us. Making the process as simple and enjoyable as possible is our goal, and it’s wonderful to know that we succeeded. Your satisfaction is our top priority, and we couldn’t be happier to have met your expectations. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new car! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

FOREMANJA, Thank you for sharing your wonderful experience! We're thrilled to hear that you love your vehicle and had another great experience with Brian Burgess. Your kind words about Brian and our entire staff mean a lot to us. We strive to provide knowledgeable and courteous service to all our customers. It's fantastic to know that you felt well taken care of during your visit. Enjoy your new vehicle, and if you need anything in the future, we're here to help. Thank you for choosing Toyota of Scranton and for your continued trust in us! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DPARKS2407, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be when our service does not meet your expectations. Our goal is to provide excellent service to all our customers, even during our busiest times. We regret that we fell short of this goal during your visit. Your comments are valuable to us, and we will use them to improve our processes and ensure that we can provide better service in the future. If there is anything specific we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to reach out to us directly at 570.702.8776. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

SEAMANSPILOT, Thank you for your positive review! We're thrilled to hear that you found our customer service excellent and that we were able to offer you a great deal. If you need any assistance in the future, we're always here to help. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear CVLUSSO, Thank you for your wonderful review! We're delighted to hear that you were impressed with our dealership, service department, and professional staff. Your recommendation means a lot to us, and we’re glad we could provide you with a positive experience. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

James Sarte, Thank you so much for your glowing five-star review! We are thrilled to hear that you had such a positive experience with Toyota of Scranton. It's wonderful to know that our team did a great job repairing your hybrid Corolla and that Brian provided excellent service during your recent RAV4 lease. We take pride in offering courteous, friendly, and pressure-free service to all our customers, and your feedback confirms that we're achieving our goals. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you and your family again in the future. Best regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

JBACP4, Thank you for your loyal patronage over the years! We're delighted to hear that you've consistently had a satisfying experience with us. It's wonderful to know that Brian Burgess and George made your visit enjoyable. Your kind words about their service and sense of humor are much appreciated. We look forward to welcoming you back for many more years to come! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience, TNPMOMMY! We're thrilled to hear that you found your car through CarGuru and that our team at Toyota of Scranton provided prompt responses and assistance throughout the process. It's great to know that Brian kept you updated and ensured a smooth pickup experience. We pride ourselves on our friendly and knowledgeable staff, and we're glad it made a positive impression on you. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new car! Warm regards, Guest Experience Team Toyota of Scranton