Brian Brown

I believe THEY SOLD US A LEMON! ! We purchased an approximately 36,000-mile Cadillac XT6 from Barker Motor Company that was represented as being in great condition. The vehicle st ! We purchased an approximately 36,000-mile Cadillac XT6 from Barker Motor Company that was represented as being in great condition. The vehicle still displayed a Cadillac Certified Pre-Owned sticker at the time of our test drive, and the Carfax report showed it had been certified by a Cadillac dealership shortly before being sold to BMC. Based on these representations, the dealership’s assurances, and the active bumper-to-bumper warranty, we reasonably relied on the condition of the vehicle when making our purchase. Prior to purchase, we identified several concerns. The trunk was opening by itself when we arrived to view the vehicle, and the navigation SD card was not functioning. We were told the trunk issue would be fixed and that a replacement navigation SD card would be ordered. During the test drive, we also heard a whistling/whining noise that did not seem normal. The salesman assured us it was just wind — it wasn’t. Additionally, it was not disclosed until we were ready to buy the car that one of the key fobs was damaged, and it was never disclosed that one key fob was aftermarket. The keys were also programmed incorrectly as #2 and #3 instead of #1 and #2. Replacing them with proper OEM keys would cost approximately $800. Had this information been disclosed earlier, it would have materially affected our purchase decision and the price we were willing to pay. After one month of owning the car we decided to bring the car to a Cadillac technician and this is what was revealed: * The whistling/whining noise was diagnosed as a torque tube requiring replacement * The radiator was found to be leaking * The transmission is currently under diagnosis due to jerking * The navigation system was found by a Cadillac technician to have a loose SD card socket * The key fobs required reprogramming While the staff at Barker Motor Company was polite and efficient, the condition of the vehicle does not align with how it was represented at the time of sale. Several concerns raised prior to purchase were dismissed or minimized, and the vehicle has required significant repairs shortly after. We are willing to update or remove our reviews if Barker Motor Company resolves this matter by adjusting the purchase price to reflect the vehicle’s actual condition and reimbursing us for the difference between a properly functioning vehicle and what was delivered. Given that these issues were raised prior to purchase, and that one of the keys was aftermarket and not disclosed, it is reasonable to expect that Barker Motor Company was aware of these conditions at the time of sale. Accordingly, we request that the purchase price be prorated to reflect the undisclosed key issue, the torque tube replacement, and the loose SD card socket. More

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Everyone was so friendly and easy to work with. Brian really went out of his way to find me what I wanted and I got a very good trade in value. Brian really went out of his way to find me what I wanted and I got a very good trade in value. More

by tgreenly78 Verified Customer Verified Customer

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For a third time Brian Brown and Matt has helped us with a replacement vehicle. Brian had the vehicle ready for us to review and was ready to answer questions. Matt went over the paperwork easily. This a replacement vehicle. Brian had the vehicle ready for us to review and was ready to answer questions. Matt went over the paperwork easily. This dealership will see us again when we need another vehicle. Thanks to this team. More

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Brian was very professional in helping me find the suv I wanted. He was also very knowledgeable in setting up the car and explained the different controls. wanted. He was also very knowledgeable in setting up the car and explained the different controls. More

by billnicholas49 Verified Customer Verified Customer

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Dealing with Misty was a pleasure and pleasant experience. I believe Barker tries very hard to make dealing with them a good experience. experience. I believe Barker tries very hard to make dealing with them a good experience. More

by elainey26 Verified Customer Verified Customer

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This dealership is topnotch. Your sales person. Are very knowledgeable and compassion. This means a lot Your sales person. Are very knowledgeable and compassion. This means a lot More

by tmcakeman1 Verified Customer Verified Customer

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I was an hour early for my appt. but still got right in. Absolutely no hassles whatever. Within a couple hours, I was on my way home in a new truck! but still got right in. Absolutely no hassles whatever. Within a couple hours, I was on my way home in a new truck! More

by chris Verified Customer Verified Customer

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Barker was responsive and in tune with what I was looking for. They did not pressure me in any direction, but were very professional and respectful. Might just be the most pleasant car buying experience I ha for. They did not pressure me in any direction, but were very professional and respectful. Might just be the most pleasant car buying experience I have had in the last fifty years. More

by drshippy Verified Customer Verified Customer

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Appointment is easy to schedule Ready for car when I arrived Finished within time promised arrived Finished within time promised More

by nnleiken Verified Customer Verified Customer

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Misty went above and beyond to make sure we had the vehicle we wanted, and the process went smoothly. Best salesperson we have ever worked with!!! vehicle we wanted, and the process went smoothly. Best salesperson we have ever worked with!!! More

by jolsen4 Verified Customer Verified Customer

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