Brett Benson | Page 5

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.

Grand Prairie Ford responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our entire team provided excellent care throughout your visit and made your vehicle purchase such a positive experience. From our sales team on the lot to everyone who helped finalize your new vehicle, we take great pride in ensuring every customer feels valued and well-cared for. Your feedback means so much to us and reinforces our commitment to delivering outstanding service. We hope you love your new vehicle and look forward to serving you again in the future!

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our dealership exceptional and that our team provided you with outstanding service. It means so much to know that Brenda Rosas and Luis Elizondao were able to work with you to find an excellent deal that met your needs. We take great pride in our dedicated staff who go above and beyond to ensure every customer feels valued and receives the quality service they deserve. Your positive feedback truly brightens our day and motivates us to continue delivering the same level of excellence to all our customers.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that everything went smoothly and that Ron and Lawrence provided you with excellent service during your visit. Your recognition of the improvements in our sales department means a great deal to our team. We appreciate your feedback regarding the service department and are continuously working to enhance all aspects of our customer experience. Your input helps us maintain our commitment to providing outstanding service across all departments. We look forward to serving you again and demonstrating our dedication to excellence in every interaction.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Brenda provided you with helpful service without being overly pushy during your vehicle purchase process. It sounds like she took the time to answer your questions thoroughly and respected your need to make a thoughtful decision by giving you the space you needed. We appreciate your recognition of her approach and are thrilled that you chose to come back and complete your purchase with us. Your feedback helps us continue to provide quality service to all our customers.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our atmosphere impressive and professional. Your kind words about our team and their dedication to customer satisfaction mean so much to us. We truly appreciate your recommendation and look forward to serving you again in the future. It was our pleasure to provide you with excellent service!

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team created such a welcoming environment and that you felt the positive energy throughout your visit. Your feedback about us being the top dealership in the DFW area truly means the world to us. We work hard every day to provide exceptional service, and knowing that we succeeded in making your experience outstanding motivates our entire team. We appreciate your trust and look forward to serving you again in the future.

Grand Prairie Ford responded

Thank you for taking the time to share your experience. We truly appreciate your kind words about our team being friendly and understanding while working with your specific situation. It means a great deal to know that you found our service quick and responsive. Your feedback motivates us to continue providing excellent customer care, and we look forward to serving you again in the future.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that both our sales team and finance department provided you with exceptional service. It's fantastic that we were able to complete your visit more efficiently than you expected. Your satisfaction means everything to us, and we truly appreciate your confidence in choosing to return to Grand Prairie Ford for your future automotive needs. We look forward to serving you again.

Grand Prairie Ford responded

We are delighted to hear about your positive experience with Jackie Mercer. It's wonderful to know that he was professional and addressed all your needs during your visit. We truly appreciate your confidence in returning to Jackie for future vehicle purchases. Thank you for choosing Grand Prairie Ford and for taking the time to share your feedback.