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Bret Hines
728 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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728 Reviews of Bret Hines
May 17, 2019
Kevin Royall Excellent experience.. Bret is a patient and courteous professional. It was my first experience with Rallye Bmw. I will definitely return. All of the Excellent experience.. Bret is a patient and courteous professional. It was my first experience with Rallye Bmw. I will definitely return. All of the staff provide great service as well. More
by Royall
Verified Customer
May 01, 2019
review of service average service and estimate on repair way higher than other dealerships. I also observed a new part near where repairs were made and was not informed average service and estimate on repair way higher than other dealerships. I also observed a new part near where repairs were made and was not informed about this. More
by GIAJOE144
April 19, 2019
Excellent service !! Go see Bret Hines for service. Always came here for everything from my first lease to my services.... You can't go wrong. !! Go see Bret Hines for service. Always came here for everything from my first lease to my services.... You can't go wrong. More
by HOMIE3368
April 16, 2019
Service The staff is very helpful and accommodating. You never have to wait long which is good for drop offs before work. Worked with me to get loaner a The staff is very helpful and accommodating. You never have to wait long which is good for drop offs before work. Worked with me to get loaner and called to update me each step of the way More
by elise.normile
April 14, 2019
Service on time Waiting time for servicing the car is very quick. Waited in the cafeteria and had a chance to look into my emails. The facilities were extremely c Waiting time for servicing the car is very quick. Waited in the cafeteria and had a chance to look into my emails. The facilities were extremely clean. More
by CISCO
April 10, 2019
Routine service Service is always top notch from the efficient drop off , arranging for a loaner car and pick up of my awesome clean car, I know that the I am at the Service is always top notch from the efficient drop off , arranging for a loaner car and pick up of my awesome clean car, I know that the I am at the best service dealership. Staff are friendly accommodating and knowledgeable. Have been using Rallye for several years bypassing other dealerships that are closer to my residence. Will always recommend Rallye BMW and Service advisor. Bret Hines. I leave there knowing my vehicle is in perfect running condition. More
by CABALDUCCI
March 31, 2019
5 star The experience was easy, professional and efficient from getting the appointment to picking up my vehicle. Brett took care of my service, Chris came The experience was easy, professional and efficient from getting the appointment to picking up my vehicle. Brett took care of my service, Chris came out and made sure all was well as I have been using him since he started at Rallye and Adam, who has also been my service rep came to make sure I was happy. Had a great loaner. My car was fixed properly, quickly and was clean. What more could one ask for? More
by mona.engel
Other Employees Tagged: Christopher Blanco , Adam Romano
March 28, 2019
Exceptional Service Mr. Bret Hines was very friendly. He not only had my vehicle serviced efficiently, he made sure I had my car washed as well, even though I didn’t requ Mr. Bret Hines was very friendly. He not only had my vehicle serviced efficiently, he made sure I had my car washed as well, even though I didn’t request it. That shows a dealership going above and beyond to satisfy their customer. I will only be coming to Rallye for my future vehicles because of their amazing sales and services. More
by SHAY
Other Employees Tagged: Larry Kim
March 17, 2019
Best BMW Service!!! It’s always an outstanding experience with RALLYE BMW from the moment you drive in, the team is professional and courteous. Definitely recommended! Th It’s always an outstanding experience with RALLYE BMW from the moment you drive in, the team is professional and courteous. Definitely recommended! Thank you. More
by DJ_MUKA
March 14, 2019
unhappy for the first time after many years i called last week, spoke to your service dept and was told my message would be relayed to the manager and i would receive a call back. nothing. i c i called last week, spoke to your service dept and was told my message would be relayed to the manager and i would receive a call back. nothing. i complained about the replacement key charge. i was told when i dropped the car off that it costs about $300 to replace a key. i was not told $96 to program the key. it that something i could have done with an explanation? but to charge to replace the actual key within the key; $91. that is taking not right. when i asked to replace my lost key, i expected to get my key replaced the way it was given to me when i received my car, programmed and with the inside integrated. i can almost understand the programming charge, but to be charged for the inside hard key. that is part of replacing the key i lost. i was not told, before the service, about the two additional charges. i am not complaining about brett, i am complaining about the process. More
by bigfoxy
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