Brent Stump | Page 3

Great service. The time spent at the dealership was awesome. It took them 18 minutes to complete service The time spent at the dealership was awesome. It took them 18 minutes to complete service More

by tj6818 Verified Customer Verified Customer

Print

I was taken care of in a quick and efficient manner. Was given a time estimate for the service and that estimate was met. Was given a time estimate for the service and that estimate was met. More

by MBOLES7831 Verified Customer Verified Customer

Print

I took my Highlander in for an oil change which was performed in 14 minutes based off of Toyota’s goal to have maintenance finished in under 1 hour. Yes, the service was completed in under 1 hour, but performed in 14 minutes based off of Toyota’s goal to have maintenance finished in under 1 hour. Yes, the service was completed in under 1 hour, but when I got home, I realized they didn’t turn off the required maintenance warning indicators. So, I had to go all the way back to the dealership which cost me time, money, and frustration. Therefore, from my personal experience, performing maintenance quickly and incompletely is not a good goal for Toyota.to have. My personal preference is for the Toyota mechanics to take their time and do the job properly and correctly so that I don’t have to make a second trip back to the dealership for them to complete the job or heaven forbid they are speeding through maintenance and they forget to put something (screw, etc) back on the vehicle and a serious accident happens that causes injury or even death. More

by LSORRELL Verified Customer Verified Customer

Print

Bought multiple cars with them since 1986. Service is always great and fast. I enjoy the help and guidence given to me by Brent. One thing I hope you can control is not allowing customers i Service is always great and fast. I enjoy the help and guidence given to me by Brent. One thing I hope you can control is not allowing customers in service area allow their pets to run freely. This visit a small dog was out of control (tripping people, peeing on the carpet) Suggest requiring animals to be caged (like vets). Recall visit was otherwise uneventful. Thanks Brent More

Print

Always greeted and Service Department folks are wonderful. Thank to Brent, all went well and car was delivered as stated. wonderful. Thank to Brent, all went well and car was delivered as stated. More

by Chuck Verified Customer Verified Customer

Print

Great experience Brenton took good care of getting the care serviced in a reasonable time. Plan to keep having my RAV4 serviced at this dealership. care serviced in a reasonable time. Plan to keep having my RAV4 serviced at this dealership. More

by MSCHRIER59 Verified Customer Verified Customer

Print

Great service and fast. At check out my service tech told me I had an piece of metal in my tire that was unrepairable. I questioned it because was on the tread and dead cen At check out my service tech told me I had an piece of metal in my tire that was unrepairable. I questioned it because was on the tread and dead center of the tire. He said it was against the law to repair a hole that size and said if had to be replaced. $361. I chose not to replace, drove down to discount tire and they plugged it for free. The metal barely punctured the tire. More

by RB432 Verified Customer Verified Customer

Print

Easy check in. Rep at #6 was cool and friendly. Good customer service. Good Experience Rep at #6 was cool and friendly. Good customer service. Good Experience More

by SHELTON_CYP Verified Customer Verified Customer

Print

Got my car in quickly. Fast service, Courteous representive. I definitely recommend the service dept at Cobb County Toyota. Fast service, Courteous representive. I definitely recommend the service dept at Cobb County Toyota. More

by LISAHAPPLIN Verified Customer Verified Customer

Print

Great service from start to finish. GOT me in and out in a great time GOT me in and out in a great time More

by sirblanton07 Verified Customer Verified Customer

Print