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Brent Steed
Brent Steed at Ken Ganley Kia Alliance

Brent Steed

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.8
80 Reviews

Hi, I’m Brent! I’ve been a Service Advisor for over 23 years, and I still love what I do—helping people take care of their vehicles with honesty and confidence. I believe great service starts with clear communication and treating every customer like family. Whether you're in for routine maintenance or something unexpected, I’m here to make the process simple, stress-free, and transparent. My goal is to make sure you leave feeling taken care of and confident in every visit.

4.8

80 Reviews

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80 Reviews of Brent Steed

March 04, 2026

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Employee Rating

The Ken Ganley Kia service department has always given me excellent service. This is my 4th kia from this dealership and every service visit has been a breeze. More

by DigitalVir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2026

Ken Ganley Kia Alliance responded

So happy to hear you have had great experiences with us here at Ken Ganley Kia Alliance! We appreciate your business and hope to see you again! Take care!

February 28, 2026

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I had a 10:00 AM appointment for a oil change. I did not leave until after 12:00 pm. I thought that this was a little excessive. More

by susangrandolfo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 28, 2026

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Employee Rating

Great place to go. Friendly efficient the place to go for service in my opinion More

by Mtpaumier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 27, 2026

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Employee Rating

The service was great and friendly atmosphere, my car was washed and was all good as new when I got it back More

by Claytonwright82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

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Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2026

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First oil change was great…fast and efficient. Will definitely be back again moving forward. More

by bratelym7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

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Feb 21, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2026

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Alliance Kia always does a great job anytime I have to service my car. They always explain everything thoroughly, keep me updated throughout the process, and are always professional and friendly! I’ve nev More

by madelinekreidler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2026

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Service department is phenomenal. Treat you just like family. You can never go wrong here More

by Mamaemti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2026

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Employee Rating

Fast service and always kept me up to date on the status of my vehicle. More

by EG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

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Jan 31, 2026

Ken Ganley Kia Alliance responded

Eg, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 23, 2026

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Employee Rating

I should of got a quote before having brakes and rotors put on , didn't know they charged 200 hr for labor , my bill was almost 600 bucks for oil change, and front brakes and rotors , charged me 250 for l More

by rrichards1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 25, 2026

Ken Ganley Kia Alliance responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 21, 2026

Dealership Rating
Employee Rating

Always professional and helpful. Great service department! Staff is top notch. Pricing is always upfront. More

by Surfdreamer62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Report | Print
Jan 23, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback! We appreciate your business! Please come see us again! Take care!

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