Mike DeLisi
Mike DeLisi at Ken Ganley Kia Alliance

Mike DeLisi

Service Manager

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
46 Reviews

Hi, I’m Mike, Service Manager here with over 35 years in the automotive industry. A lot has changed over the years, but one thing I’ve always believed in is taking great care of people. I focus on honest, dependable service and making sure the job’s done right the first time. I’m proud to lead a team that’s been ranked #1 in service—and we work hard every day to earn that trust. Whether it’s a quick oil change or a major repair, we’re here to keep you safe, confident, and back on the road with a smile.

4.9

46 Reviews

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Dealership Experience

2 yrs, 7 mos

Industry Experience

30 yrs, 8 mos

46 Reviews of Mike DeLisi

August 21, 2026

Dealership Rating
Employee Rating

A really good dealership! The salesmen's were great! The service was so friendly! When i brought my car i never received a evaluation! They want to sell u a car! They get bk t More

by karensuemarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Aug 23, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2026

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Easy to make appointments. Staff is knowledgeable, polite and recommend areas to improve my driving experience. More

by rdkincaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed , Josh

Aug 27, 2026

Ken Ganley Kia Alliance responded

Thank you for the positive feedback! We take pride in providing top-notch customer service and are thrilled to hear you had a great experience with our knowledgeable staff. We appreciate your support and look forward to helping improve your driving experience even more in the future.

August 18, 2026

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Everyone was friendly, efficient, and the service was excellent. We were very satisfied and would recommend Ganley Kia Service Department. More

by maryfran54
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Aug 22, 2026

Ken Ganley Kia Alliance responded

So glad to hear you had a great visit with us here at Ken Ganley Kia Alliance! Please reach out if you need anything in the future! Take care!

August 17, 2026

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Nice service manager. Oil change was done in no time. Nice outside area to wait on n service. More

by jclduffy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Aug 18, 2026

Ken Ganley Kia Alliance responded

Thank you for the 5 star review and kind words! We appreciate your business and hope to see you again! Have a wonderful day!!

August 12, 2026

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Staff is always friendly and helpful when I come for service. Waiting area is comfortable and the snacks are great, except when you come later in the afternoon, then there's hardly any left. 🤣 More

by jjroyer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Aug 15, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words! Our team is always glad to provide friendly and helpful service. We apologize for the limited snacks in the late afternoon, but we'll make sure to restock so you can enjoy them during your next visit.

July 29, 2026

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Very good service from the entire team, answered all my questions and gave me the confidence to do my shopping without any issues or problems. Recommended by my family and totally satisfied! More

by Lrogers1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the kind words! We appreciate it! Please come see us again! Have a great day!

June 21, 2026

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Employee Rating

Great service. Quick and efficient. Very nice guys working there. Quick on follow up. Pleasure doing business with them More

by beccahammond63
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Jun 22, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2026

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Employee Rating

I am a return customer. Their customer service is top notch, excellent communication, they go the extra mile. Would recommend to anyone! More

by birdofparadise3in1
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed , Not sure about spelling but I forgot my cane and walker was in vehicle being serviced. Kim or Kem greeted me at front door and I asked for help walking. He escorted me to Service dept, then retrieved my walker from my car. Such a gentleman.

Jun 05, 2026

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 14, 2026

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Everyone is really nice and helpful. They are very knowledgeable and always offer help when needed. They were really quick in getting me in and out with my oil change. More

by Jferguson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback and 5 star review! Please let us know if you need anything in the future! Have a splendid day!!

May 05, 2026

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Employee Rating

As usual, great service, on time and very professional. They took care of a problem last year that they were able to cover the cost under warranty. Saved $600! More

by dennybełden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

May 20, 2026

Ken Ganley Kia Alliance responded

Hello, thank you for your kind words. We are thrilled to hear that you have had a great experience with our services. We take pride in providing timely and professional work. We are always happy to help. Thank you for choosing us!

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