Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
74 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.9

74 Reviews

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Dealership Experience

2 yrs, 2 mos

Industry Experience

21 yrs, 6 mos

Employee Video

74 Reviews of Steve Brown

June 03, 2026

Dealership Rating
Employee Rating

I am a return customer. Their customer service is top notch, excellent communication, they go the extra mile. Would recommend to anyone! More

by birdofparadise3in1
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed , Not sure about spelling but I forgot my cane and walker was in vehicle being serviced. Kim or Kem greeted me at front door and I asked for help walking. He escorted me to Service dept, then retrieved my walker from my car. Such a gentleman.

Jun 05, 2026

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 15, 2026

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Employee Rating

It was very easy to schedule service for our vehicle, and the service department was very professional and courteous. More

by sallygrogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Steed

May 16, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the amazing review! We strive to make scheduling and servicing your vehicle as hassle-free as possible. Our team is dedicated to providing professional and courteous service. We appreciate your business!

May 14, 2026

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Employee Rating

Everyone is really nice and helpful. They are very knowledgeable and always offer help when needed. They were really quick in getting me in and out with my oil change. More

by Jferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback and 5 star review! Please let us know if you need anything in the future! Have a splendid day!!

May 05, 2026

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Employee Rating

As usual, great service, on time and very professional. They took care of a problem last year that they were able to cover the cost under warranty. Saved $600! More

by dennybełden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

May 20, 2026

Ken Ganley Kia Alliance responded

Hello, thank you for your kind words. We are thrilled to hear that you have had a great experience with our services. We take pride in providing timely and professional work. We are always happy to help. Thank you for choosing us!

April 08, 2026

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Though a d they treat their customers with respect and compassion. They toothed time for me to completely understand everything they were going to do!! More

by lingluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Apr 11, 2026

Ken Ganley Kia Alliance responded

Thank you so much for your kind words! We are dedicated to providing top-notch service and it means the world to us that you felt respected and understood during your experience. It was our pleasure to take the time to explain everything to you!

April 05, 2026

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Everyone was courteous. The work was handled and I was well satisfied I was texted when the work was done and picked up a clean car. More

by Bilbert
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 07, 2026

Ken Ganley Kia Alliance responded

Hi Bilbert, thank you so much for the positive review! We strive to provide excellent customer service and we're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Have a wonderful day

March 25, 2026

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Employee Rating

Welcoming environment, open communication, teamwork and efficient! Was informed about what to expect during the next service visit. More

by sandyraes
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2026

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Employee Rating

The staff is always helpful and professional. The service department is always kind and knowledgeable. More

by R. Trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Mar 27, 2026

Ken Ganley Kia Alliance responded

Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2026

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Employee Rating

They really care about their customers and explain on what they are doing and ask me if I have any questions More

by Georgeleyda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2026

Dealership Rating
Employee Rating

Took my auto in for a recall and a vibration. They took care of a couple recalls, and found the issue. Ordered the part and repaired my vehicle, keeping me updated along the way. Steve in service More

by robbyt812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for taking the time to leave us a review! We are glad to hear that our team was able to take care of your recalls and resolve the vibration issue. We pride ourselves on providing excellent service, and we will be sure to pass along your kind words to Steve. Thank you for choosing us for your automotive needs!

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