Brandon Pond

The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

by Sarahbnovello Verified Customer Verified Customer

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Very accommodating and friendly. Treated us very well. Facilities were clean and comfortable. We had a good experience there. Treated us very well. Facilities were clean and comfortable. We had a good experience there. More

by Libbwwingo Verified Customer Verified Customer

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This was a great experience. I got the vehicle and a set of terms that I desired. I got the vehicle and a set of terms that I desired. More

by jspight92 Verified Customer Verified Customer

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Everyone was very professional and great to work with. Very informative about the vehicles and great service. Very informative about the vehicles and great service. More

by Dvera41431 Verified Customer Verified Customer

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Your telling me your multi point inspection found that I needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in the tire? Makes me question the whole service because how can you possibly miss something so obvious. More

by jarmanine_jones Verified Customer Verified Customer

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Everyone was very helpful and friendly. Conner was attentive and quick at getting me everything I needed. Conner was attentive and quick at getting me everything I needed. More

by bdude1466 Verified Customer Verified Customer

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Went in, test drove, had paperwork done all in less than 2hrs. Efficient, fast, professional 2hrs. Efficient, fast, professional More

by ryantuff2 Verified Customer Verified Customer

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Jim Ellis Kia is THE best! I could not be happier with my Kia!!! I would highly recommend Lavoghn Curry…. Great customer service!! I could not be happier with my Kia!!! I would highly recommend Lavoghn Curry…. Great customer service!! More

by Rose Britzius Verified Customer Verified Customer

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Long wait time every time and poor customer service the last couple times I’ve been last couple times I’ve been More

by JAZMIN.CRIM Verified Customer Verified Customer

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Jim Ellis Kia is the best place to go and purchase a vehicle. They are quick to listen and attend your needs and choosing a vehicle. They treat you like family and make sure that you’re well satisfied i vehicle. They are quick to listen and attend your needs and choosing a vehicle. They treat you like family and make sure that you’re well satisfied in choosing your vehicle. I am well satisfied with the service that I have had Since 2014. More

by CHRISTINEOWENS39 Verified Customer Verified Customer

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