Brandon Ortega

The service department did not treat me properly. You never knew what to expect. Delays and excuses were unbelievable. I have no plans to return to the dealership. My recommendation would be for anyo You never knew what to expect. Delays and excuses were unbelievable. I have no plans to return to the dealership. My recommendation would be for anyone of sound mind to stay away from Hollywood Chrysler Jeep. Sincerely Simon Feldstein More

by SIMONFELDSTEIN Verified Customer Verified Customer

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The worst experience I have ever had with one of the workers there, his name is Vic. I took my car, had no updates from him unless I asked. When I did get an update I was told my car could be picked up workers there, his name is Vic. I took my car, had no updates from him unless I asked. When I did get an update I was told my car could be picked up a week after I left it at 5pm. I went at 5.30pm and guess what, my car was not even ready for pick up. Management is non existent, do not expect to hear back from ANYONE let alone management EVER. Someone else ended up helping me out and that man seemed embarrassed of how I had been treated. When they finally advised my car was ready I went to go pick it up and they could not find the paperwork nor my keys. Very unprofessional working people and management is truly non existent. The people on the phone lines are not allowed to transfer calls so if you leave a VM do not expect to ever hear back from them. What a shame. Only one worker out of all of them I dealt with was worth my time. Very disappointing. Jorge Alpizar is the main reason I will be returning for ANY service at this location. He took over my case in a very correct and professional way and apologized for something he did not even have to. He’s the one to go to if you ever end up in this place! More

by Samantha Kaufer Verified Customer Verified Customer

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Thank you all my truck drives amazing! Christian and Brandon did an amazing job. Couple of days and my truck drives like new Christian and Brandon did an amazing job. Couple of days and my truck drives like new More

by federico.venencia Verified Customer Verified Customer

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Excellent service and great dealership. Always quick to help and solve any concerns I have. Always quick to help and solve any concerns I have. More

by jmdemere Verified Customer Verified Customer

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My new vehicle was damaged during its 1st oil change. We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this i We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this incident. More

by JC Verified Customer Verified Customer

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Found out from the "Call Center" that calls are not even taken by staff, so basically you're reaching an answering service. Went over a week after leaving messages several times, daily without a return call taken by staff, so basically you're reaching an answering service. Went over a week after leaving messages several times, daily without a return call, finally got my brother involved as he lives nearer and he visited on my behalf 4-5 times in a week period, so all told was "in the shop" for about 3 weeks. Was promised either a loaner or rental paid for by them and at the last minute was told that it was NOT approved. Heard A LOT of "sure" "no problem" "I personally promise you" all to NO avail. Then when there looked to be light at the end of the tunnel, the long awaited part was defective, no explanation just told it was defective. Finally had enough and had the still NOT working Jeep towed to another service center. The communication was all but non existent and when I was lucky enough to get info, it was at the end of the day. Pa Thetic, very unprofessional at best, and in my 50+ years the Worst dealer related experience I've Ever hand. AND we have purchased 5+ vehicles over the years, FROM THIS DEALER!!, We'll still buy Jeep but NOT at this dealership. Update: the paperwork we got back with the vehicle simply listed check engine light, and their response needs a fuel tank. The how and the why we're not included and those blanks were only filled in by again me going back to the dealer and asking a service advisor who managed to track down the tech that actually did the work. They were also scratching their head why none of this was included in what they called the story. Bear in mind we paid a fee for the diagnostic and labor still couldn't get that information from them to finally repair what they couldn't. Again ineptness and unprofessionalism along with the rest of the xxxx nearest 3 week headache just really put the proverbial icing on the cake. smh, xxx guys?, gyst. More

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Excellent service. Always quick turn around, fair and honest prices. Great dealership. I purchased my car here! Always quick turn around, fair and honest prices. Great dealership. I purchased my car here! More

by jmdemere Verified Customer Verified Customer

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Service was fantastic. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. More

by L Gonzalez Verified Customer Verified Customer

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HCJ has always provided exceptional service! I not only purchased my vehicle there but also service there as well! I not only purchased my vehicle there but also service there as well! More

by jmdemere Verified Customer Verified Customer

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Short: Don't Ever Use This Facility. Liars Short/Full: Vehicle brought in for a diagnostic priced at 199.98. Calls were not returned. when I did reach my service provider Neyma Cuello, Liars Short/Full: Vehicle brought in for a diagnostic priced at 199.98. Calls were not returned. when I did reach my service provider Neyma Cuello, she told me the "technician" Brandon hadn't gotten to it. Technician called to tell me he needed more time. I said ok, however 2 weeks seems a long time to diagnose an issue I knew and just wanted confirmed. They told me if I went with a repair it would be $16,000, no diagnostic fee or they'd take it for the price of the tires. I said no and confirmed the price with Neyma for pickup: 199.98. Yet on pick up they added to the price. Paraphrase Me: I called Tuesday to confirm the price with Neyma. The price is higher now. Brandon: I told you I needed more time. Me: Did you inform me there was a charge outside for you needing more time, as Neyma stated you hadn't gotten to it yet? Brandon: I told you I needed more time. (Repeats this as his only line after). This is all I can do, I should have charged you more because I'm not just a technician, I'm the manager. Had to pay price or I wouldn't receive my vehicle despite the deception. Sold it 30 mins later to CarMax (Gave me over 4 times the value they offered) because the dead look on his face as he admitted what had happened with no remorse made me not trust anything he did to that vehicle. More

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