Brandon Ortega

Friendly and knowledgeable, fast and efficient service. I recommend this dealer for all your vehicle needs. I recommend this dealer for all your vehicle needs. More

by linda.gonzalez Verified Customer Verified Customer

Report | Print

Staff was really polite, knowledgeable and service was speedy. Highly recommend coming to their facility speedy. Highly recommend coming to their facility More

by linda.gonzalez Verified Customer Verified Customer

Report | Print

Great customer service everyone was very helpful and polite. Received the proper help from the service team polite. Received the proper help from the service team More

by MILAIDYHERNANDEZ1 Verified Customer Verified Customer

Report | Print

Doesn’t effective own up to or take leadership position on behalf of his staff. “Service” director knows nothing about service. on behalf of his staff. “Service” director knows nothing about service. More

Report | Print

Neyma was great always letting me know every few days what was the status of my car. Communication is key makes me feel like they really care. Richard Vargas Thank you what was the status of my car. Communication is key makes me feel like they really care. Richard Vargas Thank you More

by RICHIEICU2 Verified Customer Verified Customer

Report | Print

Not a good experience. My car was there for some time sent by towing. It took over three weeks just to get to speak to some one from service. Almost a month even after cal My car was there for some time sent by towing. It took over three weeks just to get to speak to some one from service. Almost a month even after calling numerous times throughout.I asked to have the old part saved for me. Did not save it even after reminding before & during work. Got a different story up until time to pick up car. Manager never bothered to come out or speak but once which the phone call dropped during conversation. Manager never returned calls. It was 2months before I was able to speak to when called from a new#. More

by ericamcduffie55 Verified Customer Verified Customer

Report | Print

Very kind and courteous advisor, work was done quick as expected. I would recommend for value and service. expected. I would recommend for value and service. More

by BRAYAN.O Verified Customer Verified Customer

Report | Print

Staff with lack of customer care profile and lacking in responses. Needed much follow up via phone and when on site, left me unattended waiting for proper paperwork and docs. responses. Needed much follow up via phone and when on site, left me unattended waiting for proper paperwork and docs. More

by smilverman Verified Customer Verified Customer

Report | Print

Excellent excellent Service! !!!! I cannot praise the service department more. I have a Jeep Wrangler and my kids worked hard to remove the top to take the Jeep to the Keys for th !!!! I cannot praise the service department more. I have a Jeep Wrangler and my kids worked hard to remove the top to take the Jeep to the Keys for the holidays. A few hours before we were scheduled to leave, my check engine light came on. I drove straight to Hollywood Jeep and explained the unfortunate situation and how awful the timing was. Without hesitation, Brandon Ortega, the manager, did everything in his power to save our vacation by bending over backwards to look at the car even though it was 3:30PM before a holiday weekend. He could have just said sorry you have to leave the Jeep and we will get to it (which is a normal acceptable response in most instances), but instead was beyond professional, knowledgable, empathetic and kind! He took the time to care about the consequences of saying no and found that the issue was a relatively simple battery issue that they fixed that day SAVING our family vacation. The work was done by the mechanical specialists in a quick, clean and efficient manner. Everyone at the dealership was nice, precessional and top notch! I HIGHLY recommend Hollywood Jeep and cannot thank Brandon Ortega and his team enough for being awesome!!!! More

by SHARONKAPLAN Verified Customer Verified Customer

Report | Print

Great service and happy faces as always at Hollywood Chrysler Jeep. I will never go anywhere else Chrysler Jeep. I will never go anywhere else More

by DSOUZA66 Verified Customer Verified Customer

Report | Print