Brandon Flem
Brandon Flem at Grand Prairie Ford

Brandon Flem | Page 26

New Car Manager

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.8
270 Reviews
4.8

270 Reviews

Write a Review

270 Reviews of Brandon Flem

September 09, 2024

Dealership Rating
Employee Rating

I’m really happy about it, Ron helped me my daughter’s happy with there vehicles so I really appreciate it. Thank you so much. I think I can go back and get my Chrysler 300 More

by many-ruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Ron Smith

Sep 10, 2024

Grand Prairie Ford responded

Thank you for your kind words! We’re thrilled to hear that Ron provided excellent assistance and that you and your daughter are happy with your vehicle. We look forward to helping you with your Chrysler 300 as well. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing us!

June 04, 2024

Dealership Rating
Employee Rating

Very bad experience. Jose Pacheco was the sales rep and Brandon Flem was the sales manager. I called to inquire about a car in transit. I was told they were going to call More

by badExperience1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jose Pacheco

Jun 07, 2024

Grand Prairie Ford responded

We are truly sorry to hear about your negative experience. Providing excellent customer service and ensuring transparency throughout the car-buying process are core values of ours, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is extremely important to us, and we would like to address any concerns you may have. Please consider reaching out to Joseph Coates at JCoates@grandprairieford.com. Joseph is dedicated to addressing customer issues promptly and finding satisfactory resolutions, and he will be more than happy to assist you with resolving this matter. We understand the frustration you experienced with the miscommunication regarding the arrival of the car and the financing options available. Once again, we apologize for any inconvenience or frustration you may have experienced, and we appreciate your feedback as it helps us improve our services. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you at Grand Prairie Ford.

May 19, 2024

Dealership Rating
Employee Rating

Jackie made this a very easy experience and was easy to work with. He made it happen More

by Gsadkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Romello Benton, Jackie Mercer

May 20, 2024

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie made your car-buying experience easy and stress-free. At Grand Prairie Ford, we strive to provide a smooth and hassle-free sales process, and it sounds like Jackie achieved that for you. We appreciate you recognizing Jackie's efforts. Making it happen for our customers is exactly what our sales team aims to do! We'll be sure to pass your kind words on to Jackie – he'll be delighted to know his dedication is appreciated. Congratulations on your new car – we know you'll love it! We look forward to welcoming you back to Grand Prairie Ford for all your future automotive needs.

April 19, 2024

Dealership Rating
Employee Rating

My Saleperson Ron was awesome very helpful and knowledgeable about what I was telling him I needed. Definitely recommend Grand Praire Ford and look for Ron when you go. You want be disappointed. More

by mauricestaff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Ron Smith

Apr 22, 2024

Grand Prairie Ford responded

We're so glad to hear you had a fantastic experience at Grand Prairie Ford! Thank you for recognizing Ron's helpfulness and knowledge. It means a lot to us that he was able to understand your needs and find the perfect car for you. We appreciate your recommendation and letting others know to look for Ron when they visit. We're confident he can provide the same exceptional service to everyone! Congratulations on your new car, and welcome to the Grand Prairie Ford family! Please don't hesitate to reach out if you have any questions or need anything in the future.

April 07, 2024

Dealership Rating
Employee Rating

Had great experience at Grand Prairie ford salesman Parker works really hard to make a deal that benefits the buyer was greeted with in 2 minutes of arrival and I appreciate the hospitality and service More

by JDC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parker Fugate , Scott Moore

Apr 09, 2024

Grand Prairie Ford responded

We're thrilled to hear about your positive experience! It sounds like Parker went above and beyond to find a deal that worked for you. A warm welcome and exceptional service are what we strive for, and we're happy Parker delivered on those promises. Thank you for recognizing his hard work, and for choosing Grand Prairie Ford! We look forward to serving you again in the future.

April 02, 2024

Dealership Rating
Employee Rating

It was a experience, great customer service, and very helpful. We got what we wanted. More

by PRIS162003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Elizondo , Edsel Elizondo

Apr 03, 2024

Grand Prairie Ford responded

We're thrilled to hear it was a great experience for you! At Grand Prairie Ford, we strive to provide exceptional customer service and help our customers find exactly what they're looking for. So we're delighted to hear we achieved both those goals for you. Congratulations on getting what you wanted! We hope it brings you lots of joy and satisfaction. Please don't hesitate to reach out to us if there's ever anything else we can do for you.

March 23, 2024

Dealership Rating
Employee Rating

The Best! Best...The Best...The Best...The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..! More

by tyantb1
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

Mar 25, 2024

Grand Prairie Ford responded

Thank you for your positive review!

March 15, 2024

Dealership Rating
Employee Rating

Good experience, not too time consuming and accurate online inventory. Good experience, not too time consuming and accurate online inventory. More

by MATTHEWFREEMAN8
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

March 14, 2024

Dealership Rating
Employee Rating

Do not go to the place. This place is such a rip off. They pretend to have your best interest, and they do not. Ron Smith, have you believing a bunch of stuff just to make a More

by Smiley Self
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Luis Elizondo, Ron Smith , Edsel Elizondo, Robert Fugate

March 04, 2024

Dealership Rating
Employee Rating

Great place It was a pleasure doing business with you Very great Enjoyed the purchase with Grand Prarie Ford More

by Jacksonlane2011
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem

Mar 04, 2024

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

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