Branan Lake

Faricy Chrysler Jeep responded

Thanks, Kim

Faricy Chrysler Jeep responded

Kristen, thank you for trusting us with your Jeep for nearly nine years! It means a lot to know our parts and service teams have consistently kept you informed and made sure there are no unexpected surprises along the way. We truly appreciate your loyalty to Faricy Chrysler Jeep and look forward to taking care of you and your Jeep for many more years!

Faricy Chrysler Jeep responded

Thank you for the kind words! We’re glad our service team continues to provide the attention to detail, clear communication, and professionalism you deserve. We appreciate you trusting Faricy Chrysler Jeep with your vehicle and look forward to seeing you next time!

Faricy Chrysler Jeep responded

Thank you for the candid feedback. While we’re glad the repair itself was completed to your satisfaction, we’re sorry our communication fell short. You should be able to get timely updates even when your original service advisor is unavailable, and we understand how frustrating it is when reaching someone directly is difficult. We also should have done a better job explaining the radiator failure and answering your questions. We appreciate you bringing these concerns to our attention and will use your feedback to improve how our service team communicates and provides coverage for customers. — Faricy Chrysler Jeep

Faricy Chrysler Jeep responded

Thank you for choosing us for both the purchase and ongoing care of your vehicle! We’re happy to hear you’ve had great experiences with our dealership and service team. We truly appreciate your continued trust in Faricy Chrysler Jeep!

Faricy Chrysler Jeep responded

Thank you for sharing this! We’re proud to hear that our technician took the extra time to show you how to access and replace your cabin air filter yourself. Those small moments of helpful service can make a big difference, and we’re glad it meant so much to you. We truly appreciate your trust in Faricy Chrysler Jeep!

Faricy Chrysler Jeep responded

Mike, thank you for the great feedback! Clear communication is such an important part of good service, so we’re glad our team takes the time to explain what your vehicle needs and why. We appreciate your trust in Faricy Chrysler Jeep and look forward to taking care of you again!

Faricy Chrysler Jeep responded

Robin, thank you for the five-star review! We’re so glad our service team took great care of you and helped make sure your warranty coverage was handled properly. We appreciate your confidence in Faricy Chrysler Jeep and look forward to taking care of you again!

Faricy Chrysler Jeep responded

Thank you for the great feedback! Fast, dependable service and clear communication are always our goals, and we’re glad our team delivered on all three. We appreciate you trusting Faricy Chrysler Jeep with your vehicle and look forward to helping you again!

Faricy Chrysler Jeep responded

Marcus, thank you for the great review! We’re glad our team kept you informed, provided friendly service, and respected your decisions throughout the process. We believe good service starts with listening and clear communication. Thank you for choosing Faricy Chrysler Jeep!