Bobby Eskey | Page 63

New Tires Despite technical issues beyond their control, the service team went out of their way to accomodate my needs when they could not take care of my vehic Despite technical issues beyond their control, the service team went out of their way to accomodate my needs when they could not take care of my vehicle on the original service date and time. More

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Another great service experience When i called Bobby in service answered and set up my appointment for my oil change and tire rotation he is very professional and great asset to the When i called Bobby in service answered and set up my appointment for my oil change and tire rotation he is very professional and great asset to the service department. When i drop it off Ciara waited on me another great experience actually i 've never had a bad experience when it comes to Columbia Ford sales or service great job CIARA & BOBBY !!! More

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Service Dept Service center is knowledgeable and very helpful. They were efficient and flexible. They fit my schedule, had the competitive price on tires and got t Service center is knowledgeable and very helpful. They were efficient and flexible. They fit my schedule, had the competitive price on tires and got the job done in a timely manner. More

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2017 Sportage first oil change greeted promptly, very friendly, took my info and key fob, showed me waiting room, I planned on waiting about an hour, Bobby came back in about 40min greeted promptly, very friendly, took my info and key fob, showed me waiting room, I planned on waiting about an hour, Bobby came back in about 40min and said car was ready, very pleased. More

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Nothing but problems I have had nothing but problems since I purchased my KIA Sportage at Columbia KIA. Service is horrible and there in no way to place a complaint. I have had nothing but problems since I purchased my KIA Sportage at Columbia KIA. Service is horrible and there in no way to place a complaint. More

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Oil change and updates I was very impressed with the timely manner that Ford technicians were able to fit me in considering my hectic schedule! The cup of java was an added I was very impressed with the timely manner that Ford technicians were able to fit me in considering my hectic schedule! The cup of java was an added bonus. The waiting room was extremely comfortable and relaxing. Every staff member that I encontoured went above and beyond. More

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Friendly and Thorough Very friendly and attentive. Also, took care of the issue with a very detailed explanation of the work being done. Would definitely recommend for se Very friendly and attentive. Also, took care of the issue with a very detailed explanation of the work being done. Would definitely recommend for service. More

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Always get everything done right! Go above and beyond and never have a issue with any service ! The staff are always friendly and polite. I always go here since I purchased my car back Go above and beyond and never have a issue with any service ! The staff are always friendly and polite. I always go here since I purchased my car back in 2015. I plan on always using them for my car Services. More

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Great service Nice folks and great service, they really CARE. I always feel secure in their expertise, a no bull team, I recommend them to you all! Nice folks and great service, they really CARE. I always feel secure in their expertise, a no bull team, I recommend them to you all! More

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The service department are crooks. On Monday I made an appointment for a recall. While making the appointment I mention noise coming from the front end. The girl at the service departme On Monday I made an appointment for a recall. While making the appointment I mention noise coming from the front end. The girl at the service department said ok I'll add it. I brought the Kia in on Tuesday. I gave the keys to Rob , I forgot to mention the backup camera wasn't working he said he will add it to the paperwork. A few hrs latter I got a call saying recalls were looked at, Kia will replace backup camera. I said what about noise. He said what noise? I told him that I told the girl on Monday about it. He said I'll make another appointment for the noise. I said I have the extended warranty. He said that will be a $100 deductible X2. I said I have to pay that for each appointment? Yes. I said make one appointment for the 2 issues. He said he can't . You can't? No I can't? Ok cancelle all appointments. I will never walk back into Columbia Ford ever again. Why would I pay $200 for 2 visits when it should take one visit. I'm discussed how he tried to take advantage of me. More

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