Bob Staley

Their professionalism was great. They understood my concerns and took care of them. Thank you. They understood my concerns and took care of them. Thank you. More

by KMOELLER Verified Customer Verified Customer

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I came for a 5000 mile checkup and a recall. Everything was completed satisfactorily. We also had some questions that were also answered satisfactorily. Everything was completed satisfactorily. We also had some questions that were also answered satisfactorily. More

by JANPOLK Verified Customer Verified Customer

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My family has purchased several cars from Toyota of Des Moines over the past 15+ years, both new and used. We have always had a great experience. Moines over the past 15+ years, both new and used. We have always had a great experience. More

by LYNNETTE.CAMPBELL Verified Customer Verified Customer

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Fast and nice people and good service and fast service to their customers overall great their customers overall great More

by MOUSSATAHIR8 Verified Customer Verified Customer

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We were given all the attention and information needed throughout the process of selecting and purchasing our vehicle. throughout the process of selecting and purchasing our vehicle. More

by DBBARCLAY2013 Verified Customer Verified Customer

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Some great professionals there. Some others could use some help. Brock in Service went above and beyond after a lack luster call in to another service person. Some others could use some help. Brock in Service went above and beyond after a lack luster call in to another service person. More

by LOVELADYJARED Verified Customer Verified Customer

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Friendly competent staff. Appreciate the updates on vehicle status. And - I like talking to a real person for scheduling. Appreciate the updates on vehicle status. And - I like talking to a real person for scheduling. More

by mgm9tyyhjx Verified Customer Verified Customer

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Where do I begin. ... My wife wanted this specific car the 2024 GR86 Trueno Edition. Only 860 of these were made and finding one was a little tricky... We live in Wi ... My wife wanted this specific car the 2024 GR86 Trueno Edition. Only 860 of these were made and finding one was a little tricky... We live in Wildwood, Missouri and I ended up locating one in transit to Toyota of Des Moines... I called the dealership and got an excellent Salesperson Steve Hennigan. Steve reserved the car for us and promised to keep us in the loop every week on the progress of its arrival.... (Steve absolutely delivered on his promise) Weekly updates and the car was Delivered to the Dealership on June 18th... We were however going out of town on vacation that week but scheduled the pickup for Tuesday June 25th.... The only problem Steve was going to be on vacation so we would not got a chance to meet him in person. We flew back to St. Louis on June 24th and the very next morning my wife and I hopped another plane and made the trip to Toyota of Des Moines.... We were offered to be picked up from the airport but opted to decline and just take an UBER (This was a really nice offer)... Upon arriving at the Dealership at 12:30 PM we were greeted by such a professional reception staff.... They Alerted our substitute salesman Bob and the Finance Manager Ryan. They took us to view the new car.... then into the office to sign the paperwork.. I was impressed that it took no more than 15 minutes to finish and proceede to the delivery area to go over the car.... Justin was the next person that took care of us.. He went through all of the details on the car inside and out.. and was very thorough. (And Bonus he knew where we lived his Mother is from there) The car looked Beautiful and was cleaned and ready for its new owner. This experience was by far one of the easiest and most enjoyable purchases I have ever had to do.... I guess what I am trying to say is if you are local to Des Moines or even if you are out of state I highly Recommend Toyota of Des Moines. They are the definition of Professionalism. Thank you Team you made this whole process stress free..... More

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When your car is totaled by a deer, suddenly you’re forced to find a new car! A lot of friends and family said to go to Wilson Toyota in Ames. I’m so glad I stopped by Toyota of Des Moines! The first p forced to find a new car! A lot of friends and family said to go to Wilson Toyota in Ames. I’m so glad I stopped by Toyota of Des Moines! The first person I met was Bob Staley. He listened to what I wanted and told me to be a little patient because some new RAV4’s would be arriving soon. He said he’d keep me posted, and he did! He genuinely cares about his clients. When I arrived to buy the car, he had all the paperwork ready! He made the entire process enjoyable from the first time I walked in the door, to driving away in my new car. THANK YOU BOB! I also want to sing the praises of Justin. When you’re not use to using an app to set up your car…..you need all the extra help you can get! Justin is SO patient and makes sure you understand how everything in your new car operates. At first I thought I was going to have to take him home with me because there was so much to learn! By the time he was done going through the car with me, I drove away with confidence. He is an asset to Toyota of Des Moines! I’ll be sending people to Toyota of Des Moines instead of that other place in Ames! Sincerely, Jane Hartman More

by JAHARTMAN Verified Customer Verified Customer

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Bob Staley is a very nice man and very knowledgeable and helpful in my vehicle purchase. helpful in my vehicle purchase. More

by SPARKLYHALLEPENO Verified Customer Verified Customer

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