Bob Ross
Bob Ross at Family Hyundai
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Bob Ross

New Car Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
96 Reviews
4.4

96 Reviews

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96 Reviews of Bob Ross

October 14, 2024

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Employee Rating

Great experience from start to finish. We bought a Tucson Limited from George "Skip" Hasenjaeger. He made the process easy and he was very professional and courteous. We will be back there More

by paintingpluschicago
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with George here at Family Hyundai. We appreciate your business and hope to see you again soon!

September 14, 2024

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Employee Rating

I will always buy my Hyundai from Larry, as long as he is with Family Hyundai. Larry is the Best!!!!! More

by Knight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. Larry and our team appreciate your business and hope to see you again soon!

August 07, 2024

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Very polite very good did take all to get my service done properly excellent customer service More

by MRCORNY357
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 07, 2024

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 26, 2024

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I was treated very badly here with so much disrespect and rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they More

by AQUINDIAKYLE0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Scott Lupo, Robbie Watson , Tj, Joe very rude

Jul 29, 2024

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 19, 2024

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Mayweather has to be one of the most informed sales people I’ve run into. He is as professional as they come and working with my daughter on her first new car purchase he treated her with the utmost re More

by rob.connor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 20, 2024

Family Hyundai responded

Rob, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Mayweather was able to help, and we hope to see you again!

June 07, 2024

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Employee Rating

I said average because I encountered avoidable issues, and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup More

by E. Smith
Workmanship
Recommend Dealer
Yes
Jun 09, 2024

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 10, 2024

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This dealership is the worst dealership in terms of customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help More

by Indebtbyhyundai
Recommend Dealer
No
May 13, 2024

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2024

Indebtbyhyundai responded

Hello everyone. I still have not gotten a response from Hyundai. There letting me slowly kill my damaged car I’ve been having panic attacks and anxiety attacks for the past week two weeks trying to figure this out. I responded to Hyundai on here the same exact day in private and I haven’t been reached out to since. It’s like you guys hate your customers and don’t care about there situation. All of your general managers at this location are disrespectful. All of your service people say they’ll call back but never do. I am bursting my limit with this situation. Hyundai you have destroyed a customer’s financial situation and you’ve destroyed a customer’s mental health. I wasn’t offered an extended warranty. I wasn’t even offered a 1 percent discount on the repair. They didn’t tell me “as is”. They legally ruined my life. I can't afford a 6,555 dollar repair. I could barely afford the car when I was at dealership now I owe this much in repairs? You people are sick, twisted, unethical, corrupt, and incompetent. Word of advice Hyundai. Don’t screw over your customers. (It’s been 11 days since I’ve gotten a reply from Hyundai; they reply and don’t help in hopes to make there image look better)

May 25, 2024

Indebtbyhyundai responded

I personally recommend everyone to buy a broken car off a bum on the street. At least the bum would try to help with some repairs.

April 22, 2024

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Employee Rating

The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

March 09, 2024

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I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 13, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, Ashley, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 07, 2024

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Employee Rating

Zeque was very nice, he answered every question we had, He helped us in the whole process, he made it easy and fast Thank you zeque More

by MABELDH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robbie Watson , Ezequiel Sanchez

Feb 07, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai! Please let us know if Ezequiel or the team can be of any more assistance!

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