Bob Knott | Page 7

Excellent service - Very friendly and knowledgeable staff. Vehicle is always returned clean with work performed perfectly. staff. Vehicle is always returned clean with work performed perfectly. More

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My recent service experience was very good. Bob was great and took me through the details of my first visit with my first Volvo. I was somewhat disappointed that the parts for the broken re Bob was great and took me through the details of my first visit with my first Volvo. I was somewhat disappointed that the parts for the broken rear hvac vent, which I had discussed with the associate who made my appointment, had not been ordered. Now I need to make another, separate service appointment. More

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Bob at Prestige Volvo always provides excellent service when I bring my cars to be serviced. I highly recommend them for all car service needs. when I bring my cars to be serviced. I highly recommend them for all car service needs. More

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Great professional service. The team is friendly, helpful and straightforward. Although that sounds generic this is what comes to mind. I wish they had a loaner while my car wa The team is friendly, helpful and straightforward. Although that sounds generic this is what comes to mind. I wish they had a loaner while my car was being worked on but the waiting area was comforting. More

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Prestige Volvo service representative, Bob Knott, explained what work needed to be done and how long it would take. He kept me abreast of the repair progress and was most merciful in tallying the cos explained what work needed to be done and how long it would take. He kept me abreast of the repair progress and was most merciful in tallying the costs. Of course, my car was washed and vacuumed clean when done. More

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Truly exceptional service. The Service department gave me a pretty quick date for servicing and they picked up and returned the car to my house The Service department gave me a pretty quick date for servicing and they picked up and returned the car to my house More

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Courteous , knowledgeable, professional staff. Work completed satisfactorily and in a timely manner. Will use prestige Volvo again. Work completed satisfactorily and in a timely manner. Will use prestige Volvo again. More

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Our multigenerational family has owned many Volvos from this dealership. We have been purchasing, leasing and enjoying Volvos from here for almost 20 years. Our cars are not new. 2011, 2011, and a 2006. Th this dealership. We have been purchasing, leasing and enjoying Volvos from here for almost 20 years. Our cars are not new. 2011, 2011, and a 2006. This review at this moment is really for the service department. Special commendation goes directly to JAY Rosen, chief of service. He has demonstrated repeated and sustained substantial effort every time we have needed service. Our cars are old and have upwards of 160,000 miles on 2 of them. Jay has made it possible to get my car in there immediately to help get me back driving again. When there was ever a slight recurrence of a problem, Jay makes sure to get to the root of it-he is on site and actually looks at the car for me. Photos when needed. He is so very fair. He did not charge me last time and I really appreciated that extension of his courtesy. He makes things happen. He is a DO-ER. He is transparent-no wasted time or words-exactly what I want in someone taking care of my car. He also takes care of us as people. He cares, truly. He asks about our family, our kid, and he has helped me when in a bind-even helped empty my car out in the rain because I was alone. I hope he is recognized for all he does for loyal customers. I do wish that corporate would give more loaners to this dealership -used to always have one easily-since COVID, they are few and far between, but this is all over the nation I believe. Let’s see….he also is very present at the desk. I was trying to explain a problem to someone-I was having a bad day -he shows up like a knight to rescue me-and rescue the girl at the desk-just leave me the key-I will handle it. And he did. Just couldn’t ask for a better person to help us with our old but everlasting Volvos! Oh and they even do an amazing inside detail-who knew you could get that done too and it wasn’t so much. Jay is just a solid good guy. The dealership has courteous people. They work with you until you are happy. Customer service in service is truly their total mission (well along with fixing cars of course). However if you have to get a car, may as well get it at a place that has people you can trust and who look out for you. Once around 2012 I thought I would try a cheaper car and got a Nissan. What a disaster. Got rid of it so fast…not because of the car-the car was just ok. It was the service department. I dropped them like a hot Nissan and went right back to Volvo. I am always happy with them. Bob in service and Andy as well are always helpful -high ratings for Prestige in East Hanover! More

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Bob Knott at Prestige Volvo Service was great! Very professional, helpful and helped get my car fixed quickly. I was in and out in no time and he explained the issues and fixes before I left. Very professional, helpful and helped get my car fixed quickly. I was in and out in no time and he explained the issues and fixes before I left. More

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As usual I went to Prestige to resolve a computer problem and a recall notice on my new car and they addressed it immediately and efficiently. I will always use Prestige for my service needs and a recall notice on my new car and they addressed it immediately and efficiently. I will always use Prestige for my service needs More

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