Bob Keough

I've had five experiences with this Service Dept after, regrettably now, having purchhased a new Toyota from them just last year. All of the Service Reps are rude and argumentative about any issues that mi regrettably now, having purchhased a new Toyota from them just last year. All of the Service Reps are rude and argumentative about any issues that might fall under warranty, denying that you have a problem despite you pointing right at it. You have to stand your ground to get problems addressed but I will never return here after they acknowledged a defect I pointed out but said they won't fix it because the defect is known across other years of the same model??? xxx!?! Don't give Toyota of Braintree ANY business unless you want a headache! More

Report | Print

Bought a brand new Grand Highlander (with cash) only to have the salesperson not know much about it's features while her supervisor just kept pushing and pushing "Make sure to give us a 5-star review!" may have the salesperson not know much about it's features while her supervisor just kept pushing and pushing "Make sure to give us a 5-star review!" maybe 20 times between initial contact and sale. They advised a protectant spray (kept saying it was ceramic-like) but whoever applied this gunked up almost the entire exterior and windshield. Had to pay a detailer to fix it when Toyota Of Braintree wouldn't days after I took delivery. They also delivered the vehicle with tires UNDER-inflated, which made the ride unnecessarily bumpy until I bought an electric pump and fixed that. The rear foot-release hatch wouldn't work, and they claimed it worked fine, until I had to bring it in and they adjusted the sensor so it works 100% of the time now but they still there was nothing wrong. Them repeatedly begging for 5-star reviews was the most distasteful though. More

Report | Print

The best dealership I’ve had the pleasure of working with. Simple, to the point and delivered on every promise. Highly recommend you give them a shot at earning your business! with. Simple, to the point and delivered on every promise. Highly recommend you give them a shot at earning your business! More

Report | Print

It was a pleasure doing business with Braintree Toyota and their staff was very friendly and helpful. Hands down the best. and their staff was very friendly and helpful. Hands down the best. More

Report | Print

Great experience! Phillip le and Fred zeiba were fantastic to work with on buying a new car. It was my first time and they were very knowledgeable and kind Will b Phillip le and Fred zeiba were fantastic to work with on buying a new car. It was my first time and they were very knowledgeable and kind Will be telling all my friends about this place More

Report | Print

My salesman Ed Hayes was great to deal with! Bob Keough and Carlos Ortega were absolute sweet hearts! Also Joe Foy helped walk me through the finance process with ease. Bunch of handsome gentlem Bob Keough and Carlos Ortega were absolute sweet hearts! Also Joe Foy helped walk me through the finance process with ease. Bunch of handsome gentlemen at Tufankjian Toyota! More

Report | Print

Straight forward. .. knew what we were dealing with, and met our expectations. Had a great experience! .. knew what we were dealing with, and met our expectations. Had a great experience! More

Report | Print

Most pleasant experience, I cannot deal with high pressure sales. Ms. Flores was so peaceful and easygoing. JUST what I needed. She is wonderful. Bob (Sales) was very helpful and didn’t make me feel pressure sales. Ms. Flores was so peaceful and easygoing. JUST what I needed. She is wonderful. Bob (Sales) was very helpful and didn’t make me feel uncomfortable at all. I liked Arthur was a straight shooter, I liked him as well. Excellent team work!! More

Report | Print

Everyone I came in contact with was friendly and professional. Ed is the best!! I have been working with him for years now and recommend him highly to my friends and family. Thank you! professional. Ed is the best!! I have been working with him for years now and recommend him highly to my friends and family. Thank you! More

Report | Print

Joe Lawlor at Tufankjian Toyota of Braintree and his team made my experience a breath of fresh air. Joe was so great with my family! Joe could see when I was starting to become stressed and knew just what made my experience a breath of fresh air. Joe was so great with my family! Joe could see when I was starting to become stressed and knew just what to do to reel me back in. I truly cannot say enough good things about my entire experience!! Thank you! More

Report | Print