Bob Hadges | Page 19

Bob Hadges, internet sales, put us in touch with Stacy Johnson. Stacy was friendly, informative and best of all not pushy. We had been to other dealers in the past and have dealt with aggressive sales p Johnson. Stacy was friendly, informative and best of all not pushy. We had been to other dealers in the past and have dealt with aggressive sales people and do not like that. He was helpful and we ended up buying a new Camry which we love! More

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I came to Tufankjian Toyota of Braintree via the internet after searching for a RAV4 and getting nowhere with my local dealers. I was first contacted by Bob Hadges who was thorough and quick in his communic after searching for a RAV4 and getting nowhere with my local dealers. I was first contacted by Bob Hadges who was thorough and quick in his communication. He provided me with all the necessary information and pricing on the car that was a match for me. I told him that I would drive up from the Cape to take a test drive the next day. He said he would arrange to have a salesperson show me the car. When I arrived at the dealership (and what a gorgeous one it is), I was greeted warmly and was introduced to Tony Depina. Tony was great! A+ Salesperson. He is knowledgeable about Toyota products, personable, and did not pressure me at all. He answered all of my questions and concerns. His attitude throughout the whole experience was "we are going to do whatever makes you happy". And he did. I felt I received a great deal, great service, and a great car! I also would like to thank John Celesk, the business manager. I had never done a lease before and he went over everything in detail. All in all, purchasing a car from Tufankjian Toyota of Braintree was a seamless, enjoyable experience thanks to the great team of people they have. I look forward to a long and happy relationship with them! More

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I started by talking to Bob Hadges and told him what I I started by talking to Bob Hadges and told him what I was in the market for and what my needs were and he introduced me to Eduardo Vivas. He was the I started by talking to Bob Hadges and told him what I was in the market for and what my needs were and he introduced me to Eduardo Vivas. He was the first car salesman I didn't despise when I left the dealership! He was so nice and worked with my needs until he found me the perfect camry for the perfect price. I would recommend him to anyone due to his sincerity and expertise. We ran across a couple issues in the process but he made it all possible and I drove off happy in a nice, safe, beautiful camry! More

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I came to Tufankjian to look at a used and possibly a new Camry, after having two good phone conversations with Bob Hadges. I brought a folder of research with me including market pricing, invoice pricing, Camry, after having two good phone conversations with Bob Hadges. I brought a folder of research with me including market pricing, invoice pricing, etc. After taking me on a test drive, I found I loved the 3.5L V6 Camry. My salesman Eduardo, was friendly and professional, told me that Tufankjian operates and negotiates openly by fully disclosing everything. Carlos, the sales manager, reiterated that point after I received their offer. I was surprised how true this was, I was shown all the relevant pricing information about the car and my trade, so we reached a deal within a few minutes. The deal was so good I could not refuse it. After we had a deal, Eduardo completed the sale and we set up a delivery date for a few days later. Then the finance manager Arther quickly set me up with a great financing deal. I picked up my car and I could not have been happier with the experience. I highly recommend buying cars from Tufankjian, due to their professionalism, open disclosure policy and no pressure attitude. More

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Gail and Bob Hadges at Braintree Toyota were awesome! Very friendly and without pressuring me at all. It was really refresshing walking into Toyota Braintree and getting the sense that the folks working Very friendly and without pressuring me at all. It was really refresshing walking into Toyota Braintree and getting the sense that the folks working there were a happy team unlike some of the other car dealerships around Boston where everyone seemed to be in competition with each other. Bob was in touch with me beforehand by email about all of my concerns and needs regarding buying a new Toyota Rav4...What a great guy...definitely get in touch with Bob Hadges beforehand! He made sure that I had all the info in advance and arranged for me to meet with Gail, the sales associate. I cannot say enough good things about Gail and Bob. Gail listened to my wish list and helped me to negotiate a really excellent deal...I was able to get a much better version of the Rav4 for a lower price than I thought possible thanks to Gail.... I had already done my homework, and knew what a good price would be. Gail is extremely personable, and a very good listener...I felt like she really cared about what was best for me in this endeavor...She made me feel relaxed... Instead of being pressured, it was very pleasant. John Celesk in Finance worked with me on the financial details, and was also very friendly and very helpful. After this terrific experience, I would never consider going anywhere else to buy a new car. The folks at Toyota Braintree are the BEST! More

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I just bought a new Scion XB at Tufankjian Toyota Scion of Braintree and had a great experience!!! I am in the business of creating positive consumer experiences myself and it was refreshing to be treated of Braintree and had a great experience!!! I am in the business of creating positive consumer experiences myself and it was refreshing to be treated the same way by Bob Hadges, Manuel Javier, Jessica Reed and Mike Hankes. Truly a sales team that cared about me as a person and in my long term needs in a vehicle. I truly believe the experience starts before you walk through door. My experience began with a phone call and I was warmly greeted via telly by Bob Hadges just as friendly as if I were standing in the showroom, he was extremely knowledgeable about Scions and really made me excited about the possible purchase. Next Bob set up a same day appointment and had someone assigned to me as soon as I walked in the door. This is where I met my sales rep, Manuel Rivera. Manuel was knowledgable, professional and polite beyond belief! He took the time to find out exactly what I wanted and kept asking if there was any further information that I needed on the vehicle; very attentive and geniune (hard to find in sales).By the time I fell in love with the Scion, Manuel introduced me to Mike Hankes, a sales manager who really took the time to get to know me better and truly made me feel comfortable and confident about my prospective vehicle, he clearly explained the features and benefits of the vehicle and made me even more confident about the Scion value. Mike explained the next steps and I was then introduced to Jessica Reed, probably one of the most sincere, caring and enthusiastic Finance Manager's I have ever met. Jessica rocks, she was professional, courteous and worked very hard to present me with a solid deal within my range. She had tremdously follow-up and follow through and ultimately having Jessica in my corner really sealed the deal for me; she kept me motivated and informed every step of the way!!!It was wonderful dealing with competent professionals that really do value the consumer experience and take pride in the Toyota brand, far beyond the sales floor. Thanks to all! (and I loved the pink congrats balloon attached to my NEW SCION) More

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I walked into this dealership knowing that I had to find a way to get myself and my daughter into new cars, as both of our cars were 11 years old. To say I was nervous, and a little worried is putting it m a way to get myself and my daughter into new cars, as both of our cars were 11 years old. To say I was nervous, and a little worried is putting it mildly. But from the moment we arrived, we were greeted promptly, and everyone was ready to help. Bob Hadges got the process started and then we met Benson. Benson was very positive and very encouraging, and he took us through the process, explaining everything he was doing as we went. I began to get excited, and very hopeful, that we were going to be able to come to an agreement and that both my daughter and myself would be able to get into new cars. Tonight we drove away in a new Rav4 and a new Corolla, and we just couldn't be happier. It has been a long time since we have been able to drive such beautiful cars, and Benson and Toyota of Braintree made it all possible. We are very grateful and would recommend Toyota of Braintree, and Benson, to anyone who asks where to go to buy a Toyota. Thank you, thank you to everyone. More

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My boyfriend and I wanted to trade our camery in for a prius and we had been two other dealership neither dealership could help but braintree. My boyfriend call and explained our stitution and then a day prius and we had been two other dealership neither dealership could help but braintree. My boyfriend call and explained our stitution and then a day later they called us again and they called again. My boyfriend spoke to Bob who was excellent and very nice. He returned our phone calls and be exactly what we wanted. We went to the dealership right after work and met with Bob and Sam who again were very nice. Sam the sales guy took us to the third floor to pick our car out. We took the car for a ride. When we got back we spoke to Walace ( the financial director) hecwas also excellent and explained everything in detail to us. I have to say that my experience at Braintree was very excellent and would go there again for anything. More

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I am very happy with the attention given to me by Mr Vivas. Very friendly and excellent seller. From the internet service with Mr Bob HADG, the service Mr Carlos Ortega (sales Manager) Mr Arthur Martel Vivas. Very friendly and excellent seller. From the internet service with Mr Bob HADG, the service Mr Carlos Ortega (sales Manager) Mr Arthur Martel even Mr Charles Tufankjian was like being with family. Excellent dealer recommend it. More

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Bob was the first person I spoke with via email. He was not like any of the other stalker dealers I have spoke with. He did not call me hourly and email me constantly and it was because of this, I chose to not like any of the other stalker dealers I have spoke with. He did not call me hourly and email me constantly and it was because of this, I chose toyota of Braintree to deal with. Eduardo was awesome. He was very helpful with the information he provided about my car. My husband also bought a truck from him and upon our recommendation, a friend is also in the process of buying from him. Wallace helped us sort the financing stage and was also great. Very friendly More

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