Bob Edwards

One of the best dealerships I’ve dealt with staff is Outstanding Friendly and Professional made buying my Tundra very easy Outstanding Friendly and Professional made buying my Tundra very easy More

by PCASEY1966 Verified Customer Verified Customer

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Great dealership. Special thanks to Bob Edwards. Nike facility, nice people, very professional. Good value on trade in. Special thanks to Bob Edwards. Nike facility, nice people, very professional. Good value on trade in. More

by JIMCANUCK Verified Customer Verified Customer

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Absolute ripoff for used car. Complete fraudulent damage transparency. DO NOT BUY FROM AT ALL COSTS. Complete fraudulent damage transparency. DO NOT BUY FROM AT ALL COSTS. More

by TIMSCHWARE7 Verified Customer Verified Customer

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. No concern for consumer after sale. Service department was terrible to deal with . Truck broke down day one didn’t hear from them until I drove there to figure out the situation. 65 days no resolve. was terrible to deal with . Truck broke down day one didn’t hear from them until I drove there to figure out the situation. 65 days no resolve. More

by Junkmanken Verified Customer Verified Customer

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My time was not respected and our salesman was untruthful, and or too lazy to find the right answer. At 3pm on a Monday, my daughter replied to a text from salesman, Francisco Baez, who sent a untruthful, and or too lazy to find the right answer. At 3pm on a Monday, my daughter replied to a text from salesman, Francisco Baez, who sent a link for a used Honda Civic they had recently posted. She asked if they would sell it for $12k with her trade. He said yes. She told him we were interested and would be there in an hour to pick it up. Upon arrival we waited about 20 minutes for Francisco to retrieve the vehicle so she could test drive it. She liked the car and told him we want to buy it. We went back to his desk. He offered us a beverage from the snack bar and disappeared. Eventually he came back with papers to sign. As I am reading through to see what I'm signing, I note that the wrong vehicle is printed on the form. Francisco fiddles with his laptop and goes away again to retrieve the corrected paperwork. Then he collects insurance info and drivers license and disappears to make copies. Then he collects documents for the trade in and disappears again to make copies. I ask each time how much should I write the check for and he assures me he will have that figure when he returns, but he does not. It is now getting close to 6pm. I want to get home and cook supper. Francisco tells us that we won't be able to take the car tonight because it has not gone through inspection in the service department yet. We ask when will the car be ready. Remember, at 3:30pm we told him we wanted to pick the car up today. Apparently he didn't check to see if that would be possible- or he knew but didn't tell us for fear we would back out? He says we will be able to pick up the car in the morning, so I request to complete the sales transaction now so that I can drop off my daughter on my way to work in the morning and she can take her car home. Francisco disappears for a while again. When he returns, he says we have to go talk to Jason in Finance. I'm not financing the car; I'm paying cash. Jason's job is to try to upsell us a warranty. We don't want the extra warranty. I finally Hand over a check sometime after 630pm, but we leave without a car. We return at 915am Tuesday morning. I am already late for work, but guess what? The car isn't ready. But we are treated to breakfast from the snack bar while we wait. And wait. After about an hour, Francisco tells us the car is in Detailing. We say there is no need to spend a lot if time on thar. The car was clean when we saw it yesterday and it's getting late. After another hour, Francisco tells us the car needs some minor parts that service has ordered and it will be just a little longer. I say I am going to ask Service how much longer because now it is about 11am. I have lost a half day of work. My daughter still needs to go home and get ready to go to work for her second shift job. We need to leave if I am going to drive her back to my house to get my spare car so she can drive to her house to get ready for work and make it on time. Daughter asks if they can loan her a car to run home, then she can stop back on the way to work and switch. Francisco disappears for a while again. Then he leads us to the service desk where they offer to RENT us a car. I protest and they agree to charge it to Sales. There was a snag in the rental process because my daughter had been dropped from my insurance when her last car was taken off, so I had to drive the rental to work and she drove my car home. When I got to work, I straightened out the insurance and we swapped cars so she could pick up her Honda. Mind you, I lost 5 hours of work time that day. Then Francisco called her and said her car wasn't ready. So finally, she got her car on Thursday. If Francisco had told us Monday afternoon that the car wasn't ready to take home, I would have left a deposit and waited patiently to make an appointment to close the deal and pick up the car. Instead, I am livid that he was so inept and deceitful. I planned buy a car for myself but it won't be from this dealer More

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Yes yes yes today tomorrow we help every time. Get a car every time always Get a car every time always More

by DMGORMLEY0202 Verified Customer Verified Customer

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Everybody at the dealership was very friendly and professional, and able to find me a vehicle that fit my budget. professional, and able to find me a vehicle that fit my budget. More

by DANVERBECK Verified Customer Verified Customer

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Armond did an excellent job he was courteous and explained everything very clearly . He did an excellent job explained everything very clearly . He did an excellent job More

by JKUHAR955 Verified Customer Verified Customer

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I traded in my Mercedes coupe for a Venza. From the moment we walked on the lot until the moment we drove my new vehicle home, we were treated wonderful! The sales staff, the finance team, th From the moment we walked on the lot until the moment we drove my new vehicle home, we were treated wonderful! The sales staff, the finance team, the managers - everyone - couldn’t be more accommodating and pleasant! Will definitely be doing repeat business and recommending to everyone! Great trade in value for my vehicle, great price on my new car, what else can I say? The only downside is they can’t keep cars on their lot- if you see one you like and they have it- buy it immediately because it wont be there for very long!! Buy your next vehicle at Toyota Scranton - you won’t be disappointed! More

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I would rate this place a HALF A STAR if i could. ........First of all my mother went there to trade is her van for a SUV And they jerked her around to where she left. I asked the salesman about it wh ........First of all my mother went there to trade is her van for a SUV And they jerked her around to where she left. I asked the salesman about it when i went there to look at a vehicle and he looked into the computer and said that salesman was fired for doing the same to other customers and he was nothing like him. So, my Salesman Ahmad showed me a Tacoma i was up in the air with, because I wasn't a an of the color. So, he insisted to run financing on it to see if i would even be able to purchase it. He then later called me up that day being very pushy to come down and pick up the truck Cuz, he got it approved, even though i told him I wasn't sure if i wanted that truck Cuz of the color, which i later decided not to take. Who wants to pay $798 a month for a truck they don't like the color on for the next 5 years. So, I went back and found a while Tacoma TRD Sr5 Sport i liked for $45,999. Got approved for the financing and left work early to get the paperwork all done and over with. I sat in the Waiting room for 2 Hours waiting on Ahmad to come in and do the paperwork with me that he said would take just 45 minutes. in those 2 hours he took and copied my driver's license at least 5 times. Finally, he sat us down at his desk and asked for my driver's license again for the 6th time to get a copy. He asked me for my proof of Insurance which I gave him and then said, it's no good because its not valid till midnight, so he then said he would call and get it made effective immediately, which i asked when i put the insurance on and they said they couldn't make it immediate, midnight was as soon as it could be made effective. And Guess what when he called, he found out the same thing!!!! So, he then said the offer ends tonight on the truck. I offered to do the paperwork and pick the truck up tomorrow and he said it don't work that way. So, my mother and i left after 2 1/2 hours without a vehicle. I called a couple times and left messages about another vehicle i was interested in weeks later without any response ever leaving my messages with Greg or George, don't Rember his name but got no call back. So, I decided to go back down there Saturday morning and approached Ahmad and before i said anything to him he said to me, "We put your name in the computer, not to sell you a car, Not to Deal with you." So, i messaged him on his phone telling him i was going to wright this review and I get a text from General sales manager BOB EDWARDS, Whom I've never spoken to in the past and he tells me There's been SEVERAL salesmen that worked with me. When i only worked with Ahmad. then he said I was approved on several vehicles which was just 2 One I told Ahmad i didn't really like and then the one Ahmad told me, I couldn't buy Cuz the insurance wasn't active till midnight and the deal ran out that night. So Needless to say, if you go to Toyota of Scranton, you'd better buy what they want to sell you, or you will be put on there DO NOT SELL TO LIST!!!! I have a dash cam pointing at the front of the building showing me and my mother in the waiting room for 1 Hour and 53 Mins Before setting down at AHMADS desk, i have all the texts messages from Ahmad and even from the General Manager BOB EDWARDS Telling me why Hes not dealing with me. But yet He hasn't Called and asked me what happened or my side of the story. Just believes his salesman, of which who was trying to drum up other customers in the parking lot while my mother and i sat in the waiting room. Just a text from Ahmads phone saying he was General Manager. If anyone knows how to take this further so these people get brought out into the light for their bosses to see this, please respond to this or show it to whoever it needs to be. Thank You Randy and like i said i got a dash cam showing me trying to buy the car, waiting hours while the salesman was in the parking lot trying to get another sale before completing this one and also the text message, VERY VERY unprofessional SO CAUTION WITH AMHAD AND BOB EDWARDS. Not the people you want More

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