Bob Annis | Page 10

I recently purchased a vehicle from Ferman. I am EXTREMELY disappointed! I drove 4 hours, from Jacksonville to the dealership. The salesman, who lives nearby, was over an hour late getting there. Th EXTREMELY disappointed! I drove 4 hours, from Jacksonville to the dealership. The salesman, who lives nearby, was over an hour late getting there. The vehicle wasn't ready as I had been told it would be. It wasn't even at the location. I had a trade in, which they got to drive and inspect, yet I wasn't able to see the vehicle the car I was purchasing. They talked me into buying the vehicle anyway, which was my mistake. I was told only a couple of little imperfections. There are numerous scratches and dings in the vehicle. I was also told I would have two keys, I received one that would work two days later when they finally delivered the vehicle. I have tried to contact them numerous times. They have ignored me since I tole the sales person I wouldn't write a review until we took care of the key situation. Apparently they aren't going to do anything about it. Avoid this place at all costs. Very dishonest. More

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Bob Annis was very responsive during my initial inquiry. After about four days of really thinking about it I went in to meet Bob and test drive. Bob provided great information on the Mini and was sold. H After about four days of really thinking about it I went in to meet Bob and test drive. Bob provided great information on the Mini and was sold. Happy customer 😊 Love my Mini! More

by rons1106 Verified Customer Verified Customer

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It was great. my sales man wad very helpful and knowledgeable told me every thing the car could do thanks again Bob Annis for all your help knowledgeable told me every thing the car could do thanks again Bob Annis for all your help More

by mzbrand58 Verified Customer Verified Customer

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I had a great experience with Bob on the purchase of my new mini. He made the process painless and was honest. I would recommend friends and family here if they're looking for a mini :) Thank you! new mini. He made the process painless and was honest. I would recommend friends and family here if they're looking for a mini :) Thank you! More

by lynch_mallory Verified Customer Verified Customer

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We had an excellent sales experience at Ferman starting with Bob Annis. It was our first visit to the dealership and will not be our last. Each person we interacted with at Ferman Mini from sales, manage with Bob Annis. It was our first visit to the dealership and will not be our last. Each person we interacted with at Ferman Mini from sales, management, and finance departments made us feel welcome and valuable as a customer. We definitely would recommend Ferman Mini. We also appreciate the crew that detailed our mini that we did not have a chance to meet. More

by minime1 Verified Customer Verified Customer

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Bob and Mike saved a relationship. I started the day with a blown engine not happy about the thought of having to pay for a service for a car that was not going to last. Mike wiped the slate clean and with a blown engine not happy about the thought of having to pay for a service for a car that was not going to last. Mike wiped the slate clean and quickly worked to find me an alternative. Bob closed the process with excellent no pressure service. More

by elasm04 Verified Customer Verified Customer

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Friendly , warm and not pushy at all. We are mini owners so we knew what we wanted... making the experience fast and easy for all. so we knew what we wanted... making the experience fast and easy for all. More

by kathigolfs Verified Customer Verified Customer

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We had a great experience with our salesman; Bob Annis and the friendly and knowledgeable financial closer. WE Love our new MINI! Thank you, Matt/Nancy Sloan and the friendly and knowledgeable financial closer. WE Love our new MINI! Thank you, Matt/Nancy Sloan More

by mnsloan4 Verified Customer Verified Customer

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Everyone was extremely professional, I felt very welcomed, never felt pressured to buy anything and I got the exact car I wanted. Would def recommend! welcomed, never felt pressured to buy anything and I got the exact car I wanted. Would def recommend! More

by MV Verified Customer Verified Customer

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Excellent dealer. The sales manager Santos and salesman Bob were very knowledgeable and friendly to deal with. Bob has been very helpful after the sale. Bob were very knowledgeable and friendly to deal with. Bob has been very helpful after the sale. More

by mrj2491 Verified Customer Verified Customer

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