Blake Smithers

Town East Ford responded

We are elated to hear about your wonderful experience with our team! Your satisfaction means everything to us, and we're thrilled that you found the service to be friendly, knowledgeable, and professional. It's fantastic to know that our entire team made your experience feel like such a smooth process. We truly value customers like you who take the time to share their positive experiences. Your feedback reinforces our commitment to providing exceptional service to everyone who walks through our doors!

Town East Ford responded

Thank you for your review, Chris! We are thrilled to hear this marks your fourth vehicle purchase with us and that you plan to return for future needs. Your loyalty means everything to our team. It's wonderful to know that your experience consistently exceeds expectations and that our finance team continues to work hard to make your automotive goals achievable. We truly appreciate customers like you who take the time to recognize the dedication our staff brings to every interaction. Your trust drives us to maintain the high standards you've come to expect.

Town East Ford responded

Thank you for this wonderful review! We're thrilled that Wylie, Jamal, and Blake could make your trip from Wolfe City worthwhile and find creative solutions when unexpected issues arose. Your kind words about our team's professionalism mean so much to us. We're delighted we could make your year and appreciate you sharing this fantastic feedback!

Town East Ford responded

Thank you for sharing your wonderful feedback about your experience with us. We're delighted to hear that you had such a positive visit and found our team member to be so helpful and professional. It means the world to us when customers like yourself take the time to recognize the quality service we strive to provide every day. Your recommendation to friends and family is the highest compliment we could receive, and we truly appreciate your trust. We look forward to serving you again in the future and continuing to exceed your expectations.

Town East Ford responded

Your positive experience with our team means everything to us. We're thrilled that the buying process went smoothly and efficiently for you. Wylie and Cheyanne truly excel at making customers feel supported throughout their visit. Your recommendation to others speaks volumes about the service you received, and we're honored to have earned your trust. Thank you for choosing Town East Ford, and we look forward to serving you again in the future.

Town East Ford responded

Thank you for the wonderful feedback! We're thrilled you were happy with both your trade-in and purchase. Your recommendation means everything to us. Thank you for choosing Town East Ford!

Town East Ford responded

Thank you for sharing your concerns with us. We’re sorry to hear that your service visit left you feeling frustrated and unsupported. Our intention is always to provide clear communication and timely repairs, and it’s disappointing to learn that the experience didn’t meet those expectations from your point of view. Feedback like yours helps us take a closer look at where our process may need improvement so customers feel confident and well-informed throughout their visit. We’d appreciate the opportunity to review what happened and ensure your vehicle needs are fully addressed. Please contact Lance Smith at jsmith02@vtaig.com so we can look into this together.

Town East Ford responded

We are utterly delighted to hear about your outstanding experience with our team. Your feedback about receiving such professional service and having a smooth car buying process means everything to us at Town East Ford. We take great pride in ensuring our customers have an exceptional experience from start to finish, and it sounds like we achieved exactly that during your visit. Thank you for choosing us and for taking the time to share your wonderful experience.

Town East Ford responded

We are honored to hear about your positive experience with our team. It's wonderful that you found our approach friendly and refreshingly free from high pressure tactics. We understand that having all available options clearly presented from the start is important, and we appreciate your patience as we worked through those initial challenges. Your feedback helps us recognize where we can improve our process to better serve our customers. We're pleased that our team was able to quickly address the situation and implement the options you wanted. It means a great deal to know that you felt we worked hard to make everything right for you.