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Billy Shields
Refer Me
200 Reviews
Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.
Read moreDealership Experience
12 yrs, 1 mo
Industry Experience
23 yrs
Specialties & Trainings
ADP SOFTWARE TRAINING
MASTER CERTIFIED BY MAZDA NORTH AMERICA
200 Reviews
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200 Reviews of Billy Shields
November 01, 2024
Great service friendly staff. The process was seamless. I recommend this dealer if you want quality mazda service. The process was seamless. I recommend this dealer if you want quality mazda service. More
by kenny5181
Other Employees Tagged: Kao Chao, Jaik Willmon, Fang Yang, Bill Thiessen, Ruben Rodriguez, Chris Howard, CLAYTON KROPP, Maritza Padilla, Maritza Hererra
September 26, 2024
I work at a dealership, but I choose to take my car to Mazda Elk Grove because I do like how I’m being treated and taking care of like a family Mazda Elk Grove because I do like how I’m being treated and taking care of like a family More
by MohMossa
Other Employees Tagged: Kao Chao, Chris Howard, Maritza Padilla, Maritza Hererra, Danny Nguyen
August 19, 2024
excelente person he always helped me to make sure I got the right deal wherever cuestión the I have he always having the Answer. This is my second car from that location. The first car the person helped me the right deal wherever cuestión the I have he always having the Answer. This is my second car from that location. The first car the person helped me the was khan. That’s why I went back to get my second car. And I was hoping khan can help me again and he was. For me that was blessing day that he was Available thank you very much khan. And personal tha was workin that day and More
by Franciscojrenteria
Other Employees Tagged: Khanh Ho, Danny Nguyen
June 09, 2024
I drive over 60 miles 1-way to have my Mazda6 serviced with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the wor with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the work. More
by clavenna
Other Employees Tagged: Chris Howard
May 31, 2024
The people working here are always upbeat which, to me says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even bette says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even better More
by easycityguy
Other Employees Tagged: Chris Howard, CLAYTON KROPP, Maritza Padilla, Maritza Hererra, Danny Nguyen
May 09, 2024
Had a wonderful experience doing business here. Jaik was very personable and amazing to work with! Went through all the features with me and made me even more excited to be in my dream car! Would r Jaik was very personable and amazing to work with! Went through all the features with me and made me even more excited to be in my dream car! Would recommend to all my friends and family. More
by floraaxio
Other Employees Tagged: Jaik Willmon, Julian Gonzalez, Danny Nguyen , Maha Nijem
February 15, 2024
Mazda of Elk Groves exceeded my expectation when it comes to customer service excellence. Their whole team are easily approachable and helpful. Billy Shields handled my case in a very professional manner, we to customer service excellence. Their whole team are easily approachable and helpful. Billy Shields handled my case in a very professional manner, went above and beyond with my inquiry. Words cannot express of how thankful I am with all the help he provided. I also commend Garrett Oxnaes with the sales department. By far, he is the easiest person I’ve worked with in regards to purchasing a vehicle. Great communication, knowledgable, honest, and overall an execellent guy. Thank you Garrett! Lastly, Maha in the finance department. I appreciate everything you did in making this puchase the smoothest transaction. I definitely recommend this dealership to anyone who is considering of purchasing a Mazda, you won’t regret it. More
by Virgilio Manalo, RN
Other Employees Tagged: Garrett Oxnaes , Maha Nijem
January 20, 2024
The Mazda team did great with my vehicle, trusted them with my new car and they took care of it. Great alignment and quick responsive time. with my new car and they took care of it. Great alignment and quick responsive time. More
by Steve
Other Employees Tagged: Chris Howard, Maritza Hererra
December 16, 2023
I can’t say enough about Elk Grove Mazda and Jarell Boyd. Jarell was a total professional who took the time to share his extensive knowledge with Jo and I as we purchased two cars at the same time!! David i Jarell was a total professional who took the time to share his extensive knowledge with Jo and I as we purchased two cars at the same time!! David in finance was also the consummate professional who walked us through all the options! All the staff were friendly, accessible and genuinely happy to be there which is the mark of a great company!! Thanks to all!! More
by Steve Dorfman
Other Employees Tagged: Kori Hall, David Bayan , Jarell Boyd
April 08, 2023
Once again, Elk Grove Mazda you amaze me! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! More
by Very Satisfied Customer!
Other Employees Tagged: Garrett Oxnaes, Grant Salge, Fang Yang, Chris Howard , Taylor Schacher, Louie in Parts
