Bill Parks | Page 15

Bill Parks excellent service advisor , knowledgeable, smart, and great attitude, thank you Bill Parks for your help. smart, and great attitude, thank you Bill Parks for your help. More

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The service I received on my first visit was good, im looking forward to returning... looking forward to returning... More

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My advisor Bill was very helpful in providing informed and quality maintenance to my vehicle on short notice. and quality maintenance to my vehicle on short notice. More

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Always great staff and service. From the service advisor to the techs. Got service done in a timely fashion. From the service advisor to the techs. Got service done in a timely fashion. More

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Fast service. Bill Parkes worked with us and was very friendly and helpful! Explained the services done and I left with no questions or concerns. Bill Parkes worked with us and was very friendly and helpful! Explained the services done and I left with no questions or concerns. More

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This is a very nice place i recommend you all every time i come i know that i can rely on you all to do an excellent job thank you for your hospitality i come i know that i can rely on you all to do an excellent job thank you for your hospitality More

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Great place. They fix my truck and delivered on time. Very good customer service and clean. They fix my truck and delivered on time. Very good customer service and clean. More

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This dealership is xxxx every time I bring my cat n for one problem when I leave another problem comes up or they don’t put all my nuts and screws back leave xxxx off don’t snap xxxx back they can’t even g one problem when I leave another problem comes up or they don’t put all my nuts and screws back leave xxxx off don’t snap xxxx back they can’t even give me a oil change More

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Hello, I’ve own Fords for over 40 years and 2 of them were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was to were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was told that tech wouldn’t be able to diagnose the problem till next day. I received a call at 12:30 am that day with an estimate of $5600. I was informed that entire sunroof needed to be replaced excluding the glass. The arms, track, cables, frame and motor were to all be replaced. I declined the repair and picked it up that afternoon at 3:00pm. before I left dealer ship my wife noticed that the rubber thing (concertina blind) was ripped. The service manager did check inventory and gave me the replacement part to have sunroof repair shop replace? Well that shop did replace it. and repair the broken arm( according to them a very common issue). The diagnosis and repair was done in a 4 hour period of time, Also for a cost of $795. A huge difference in repair costs a long with a huge trust issue with Napleton ford. Thanks Robert Marcowka More

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Excellent service. Pick up and drop off of my vehicle was a huge plus. I highly recommend Napleton! Pick up and drop off of my vehicle was a huge plus. I highly recommend Napleton! More

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