Bill Mcgrath | Page 37

We recently had ourNew Beetle serviced for a synthetic oil change and new Monster Mats. We have been customers at Colonial VW Westborough for over 12 years and have been extremely happy. Bill Mac and th oil change and new Monster Mats. We have been customers at Colonial VW Westborough for over 12 years and have been extremely happy. Bill Mac and the folks at service and also sales are extremely helpful and honest. It is hard to find those virtues at some dealerships. We plan to be customers for many years to come! More

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I had great experience over the years with Bill McGrath. He is a trusted, fair and personable professional. I look forward to continuing my service at Colonial VW because of people like Bill. I had a won He is a trusted, fair and personable professional. I look forward to continuing my service at Colonial VW because of people like Bill. I had a wonderful sales experience with Chris Tattrie. Chris helped me get into a VW Beetle, this time with a great leasing package. He had to work at getting me the car I wanted but he was successful and went the extra mile for me. I really appreciated his follow-up and perseverance. I enjoyed the experience of learning about the 2013 Beetle and leasing benefits (first time leasing; always purchased in the past) from Chris! More

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Outstanding sales and service provided during every visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level. Chris, Oxford-MA visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level. Chris, Oxford-MA More

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I am a longtime leasing customer at Colonial (14+) years. I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car. Michael Lodowsk I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car. Michael Lodowsky worked with me on my most recent lease and helped me with a slight problem in the return of my vehicle which in the end worked out well. I would recommend this dealership to anyone in regards to sales and service. Gail More

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I purchased my CC from Colonial in 2009 and couldn't have been more pleased with the entire experience. I've owned many cars over the years, but this was my first VW. While the car itself is the best have been more pleased with the entire experience. I've owned many cars over the years, but this was my first VW. While the car itself is the best I've ever owned, it is the Service Dept that has really impressed me. Bill McGrath and the team are the most friendly and accommodating Service Dept I've ever seen. Appointments are easy to make. I usually wait at the dealership for the car, and the turnaround times are great. Bill keeps me informed about all the work the needs to be done, and I am always confident the cost if fair. My car just passed the 100,000 mile mark, and nobody but Colonial has ever touched the car. Still runs like the day I bought it. Bill and the guys at Colonial have made me a VW convert. Looking forward to buying my next one. More

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I am the proud owner of a 2006 Passat 4motion 3.6 sport. Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and etc. Let me tell you that it was the best decision i have ever made having my car serviced by the dealer after warranty!!! Not only are Bill Fallon, Billy Mac and Adam the most professional trio in the biz but the price is right....they washed my car and it was fast and done coerrectly!!! Dont sell your self short and go to the local Quick lube!! Thank You Colonial VW for everything that you provide me in the automotive field!!! More

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Pierre tony and bill were a great help. They were very knowledgable about the cars. I had a very good experience an I would recommend them to others. knowledgable about the cars. I had a very good experience an I would recommend them to others. More

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I've only been here a few times since I purchased my Jetta and the service is amazing each time. Everyone I've been in contact with has been overally friendly and customer oriented. I didn't purchase Jetta and the service is amazing each time. Everyone I've been in contact with has been overally friendly and customer oriented. I didn't purchase my car at this dealership, but I feel like I am treated like I did-no hestitation by these service professionals. What really amazed me was how quickly my first first service was handled. I was in/out within no time. And, recently when I needed some body work as someone had already hit my bumper-Steve was so wonderful to work with. He truly took things under control and made it seamless for me. He said I would not even notice it had been hit when it was repaired and he was so right! I was really impressed how your dealership coordinated the body shop and rental car and it sounds like you don't really get any fees for this-wow-that was incredible-thank you so much! Thanks to everyone at the service desk, Steve, and Dick who drove me to my destinations. I facilitate customer service training at my company and you folks exhibit what it's all about-making this a wonderful "experience" for me. I will be back! More

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Bill has been servicing my 2010 CC since I bought it at Colonial. I can depend on him to let me know when it's time for tires, brakes, etc. I can schedule a car spa easily, get recall work done, same day Colonial. I can depend on him to let me know when it's time for tires, brakes, etc. I can schedule a car spa easily, get recall work done, same day, and get a nice vac and wash! Prompt, curious service, with alittle friendly banter....goes a long way! Always reasonably priced, and friendly staff, always very conscientious of my time. I appreciate the WiFi service in the waiting area too!! Thanks Bill and Westboro VW. More

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It’s always a pleasure to bring in my new VW Tiguan for the scheduled service appointments. The staff is not only providing great mechanical expertise but exceptional customer service. Once my car showed l the scheduled service appointments. The staff is not only providing great mechanical expertise but exceptional customer service. Once my car showed low tire pressure and I dropped into the service department without an appointment. They made time to look at it, despite their busy schedule, fixed the problem in an instant, and washed my car on top of it. I have never had such great customer service. My special “Thanks” go to ‘Bill McGrath’ for his ongoing great customer support. As a result of his efforts, positive demeanor and professionalism, I will continue do business with VW Colonial. More

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