Bill Mcgrath | Page 36

I have a VW Tiguan 2013 and it was the first time in my life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First t life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First thing I went to Colonial Volkswagen website since I always heard very good things about this dealer. It was extremely easy to book an appointment online ( I am a computer person) which I had to change to a different date and rescheduled the service in few minutes with no issues.First A grade was on how easy is to navigate on the website and the make changes. Then I got there as I said with no clue, parked my car somewhere and went to the service area. The Service Advisor, Bill Mcgrath was absolutely amazing. From taking my car from where I parked (which it was a wrong parking spot) and nicely explaining for future services where the parking is, to explaining what my service entails, giving me updates on how long I have to wait and what is the stage of the service, and also explaining what are future steps in taking care of my care and what I have to be aware off, I was blown off. In summary I had to experience the great things I heard about this dealership and I had a great and educational experience of myself and I would go back in blink for any problems. Thank you, Carmen Popovici More

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I bought my 07 GTI from here and have it serviced here. Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Billy Mcgrath will start a conversation about something other than " swipe your card please". Ive gone on plenty of road tests with various techs all explaining the issues and what is going to be done about them. This place is awesome and I like to deal with colonial vw, they have helped me out many times and made sure that the end result was my overall happiness. Highly reccomend this service/dealership everyone is friendly More

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I have not have the greatest experience with sales, and another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy know another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy knows his stuff. He's always upfront, honest, hilarious, kind, and professional. He will bend of backwards as much as he can to help you. I've only been there a handful of times since moving from RI, but Billy M. made me feel like I have been going there for years; pretty much like family. I would highly recommend Colonial Service to anyone that needs their car fixed (big, or little) or even just routine maintanence done. You'll love Billy just as much as I do..so GO FIND OUT WHY! More

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I did not purchase my GTI from Colonial, however, it is the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and Steve the Tech. Whether it be for warranty service or a simple oil change, Bill would make sure that I had a ride (to and from) and would keep me informed of what was going on. Recently had my clutch replaced under warranty due to a faulty throw out bearing and they got my into a rental for a few days without a problem. I would highly recommend this dealership, as they alleviate any fears or hesitations you may have in regards to your car! More

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I have purchased/leased my last 4 cars with Colonial Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not m Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not more important to me. Service! And that's honestly what keeps me coming back time and time again for my next car. The service team is the best I've ever experienced. They are all great but I specifically deal with one service representative in particular most every time...Bill Mcgrath. Bill always gets me in for service when it's easiest and most convenient for me--even on short notice! I always get updates regarding how the service is going and when my car will be ready and I get it with a smile and with laughs. And what's really cool is the fact that Bill has been there from the beginning (for me at least) and knowing your service rep for that long at the same dealership really instills a sense of trust that I wouldn't get anywhere else. I know the service I receive is always fair in price and that the job will be done correctly the first time. I wouldn't go anywhere else!!! I highly recommend Colonial VW of Westboro, Bill Mcgrath and the rest of the entire Colonial VW of Westboro team!! Sincerely, Longtime Customer Michele McCullough More

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I was shopping for a car. I stopped at colonial because it was closest to my home. I walked in and was greeted by Chris Tattrie. I explained what I was looking for, and mentioned the add I had seen for a it was closest to my home. I walked in and was greeted by Chris Tattrie. I explained what I was looking for, and mentioned the add I had seen for a lease car. He explained very simply explained that Colonial did not have that exact lease. As I got up to go, he asked if we could talk and we did. I realize that salesmen have parameters that they have to work within but they do have latitude. We talked, no pressure, and arrived at a car I liked and a situation that he could live with. As a good salesmen should do, he explained the next model up from the "Jetta S". Understanding that I had a budget figure in mind, and that I was not interested, he quickly came back to the original request. Chris showed me around the dealership, and introduced me to key people, that I might have need to be in contact with. We visited Service and then went to the finance office where I met Kathryn. Good people. As indicated in the above survey, all the "dots" i have placed in the correct spot. But "dots," do not reflect the feeling you get from people. I hope this goes beyond those dots. More

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I have been a customer of Colonial Volkswagen for many years. The lease on my 2011 Jetta was due to end at the end of December, 2013.I was considering purchasing the Jetta but decided to speak with Tim Ba years. The lease on my 2011 Jetta was due to end at the end of December, 2013.I was considering purchasing the Jetta but decided to speak with Tim Barnes about the idea of leasing a new Passat. I had leased a Passat in the past.We took a test drive and Tim described the features of the car.The car seemed just right for me. I told Tim I wanted to keep my lease payment under $300.00 and I did not want to pay anything up front. The Jetta was in excellent condition with low mileage.The Jetta was inspected. Tim offered to buy the Jetta,to include my last remaining lease payment.My monthly lease payment would be under $300.00. All things considered, I was pleased with the outcome. The paperwork was completed later in the day and I drove off with my new Passat that evening. Needless to say Tim was friendly and courteous throughout our discussion.He answered all my questions to my complete satisfaction. I should also mention Bill Mcgrath and Bill Fallon in the Service Department have always provided me with excellent service.My experience at Colonial Volkswagen has been nothing but the best for many years. More

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Bill Mcgrath has been my service avisor for many years (15+) and some 400,000 miles from 3 VWs that I have owned during this time frame. I have seen others come and go at this dealership, all that do t (15+) and some 400,000 miles from 3 VWs that I have owned during this time frame. I have seen others come and go at this dealership, all that do the job well but Bill operates at a higher level, he is a 10 star individuaal, custome-centric. HONEST, TRUSTWORTHY! and goes to extrodinary lengths for your total satisfaction. I bring my VW in for Service and I get my vw back quickly, good as new for a fair price, Bill is on top of everything with zero effort on my part. More

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It is good to finally have a chance to share my impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to tell you this is THE FIRST TIME that I have ever received this survey. I have heard about these surveys for years and I have yet to receive any one! There have been many occasions where your Service Dept. has performed extraordinary service on my vehicle and have always provided me options to maximize my convenience when ever possible...more on this later! So, my purchase payments on my 2010 Jetta TDI/SW were just insane. Cash flow has been tight I wanted to see if I could get into a lease and lower my payments. My goal was to get into a program for 385 to 400 a month. I was resigned to accepting it would have to be the 2.5 and manual...but if I could get into a Passat that would be key - need the room. I did try Colonial / Westborough working w/ my friend, Pierre, but he was doubtful that he could get the numbers down to where I would like. Understand not that I thought Pierre did not try...To me Pierre’s word is all I need. I told him I might be back depending on what I find from visiting surrounding dealerships. I went to two dealerships and both were on the same page. I would have to get into a Passat SE Manual - 2.5 to hit my numbers. No possibility of any other style or power plant could be considered! In the back of my mind I was hoping to get into a 3.6, which was my blue chip choice...3.6/SE – EVEN IF it came in a manual that would have been fine too! I would be happy as a clam! I quickly had to resign to the fact that no one could sell me my 1st choice and meet my payment goal! I was an inch away from committing to a deal with Wellesley as I knew the Manager and Sales Agent, Andreas. I met them years ago when they ran a Brookline Audi/VW dealership. During my Wellesley visit they appeared to have a larger inventory, hence my initial thinking in not returning to Colonial. Sorry for the details...but perhaps you may learn from my experience in several key areas to tighten up on how the sales process works within the Colonial Group!? In late April I want back to Colonial/Westborough's Service...getting a part ordered for my Jetta. Middle of a weekday is ALWAYS THE BEST time to talk deals and especially with a Manager! So, just for yuks I thought I would pay a visit to Mark and he happened to be there. We knew each but not real well, as his reign began after I was well into my Jetta. I explained my cash flow dilemma, explained my goals and re-asked (1st time for Mark) if there were promos - 'sign n drive' programs, etc... I read online there were promos that were on, and the other dealerships did acknowledge this, but made it a point that my best shot to hit my monthly payment goal was, again, to go with the 2,5 SE Pkg as that is where the most incentives lied at that time. I shared with Mark all of what was told to me.. As Mark was making a preliminary search of models that existed, we compared notes on our backgrounds and realized that we had similar connections in common, and what makes this unique and nutty is that I am from California. In rock n roll you never know how the guitar pik will lie! I assumed Mark would come up with a few more choices...hell maybe even a 3.6/SE? Long story short....Mark found my 1st Color Choice . . . “Night Dark Blue”, which happened to exist on a 3.6/SEL PREMIUM, at a few bucks over 400/mo! I kept asking him if he included key details, "...are you sure you wrote it up with 15K for miles?”...”Did you include GAP?”, etc... This was THE FIRST TIME in 35 years of owning used, new, borrowed, stolen cars ( - - - just seeing if you were still awake!) where I actually got the MY PREFERRED COLOR CHOICE! Then of course the 'cherry on top' was the total Package! Holy cow no Advil was needed and did not even think about taking a Zantac! (he-he) The process was uncanny in the degree of enjoyment I experienced. It truly felt like my first Christmas opening presents - well in the spirit of full disclosure, I am Jewish! ;-D When the car came Pierre would not let me drive off the lot until I was totally clear with all of the new technology and other different ways this Passat performs over the Jetta. Pierre is a warm and an easygoing man. BUT my favorite quality about Pierre is that he shoots straight all of the time! He is on my short list of exceptional business friends. So it goes without saying I feel Colonial/West happens to have the distinction of employing THE most knowledgeable and honest Sales Agent - Truly! ARE YOU ASLEEP YET? - C'MON ... DRINK A RED BULL IF YOU MUST! I must cite a person who probably goes unnoticed purely because of his position...The Controller, Phil! He was not instrumental on this recent transaction, but there have been instances when he not only helped me concerning old refunds and other fiduciary mattes, but he has followed through quicker than his estimated time...ALWAYS. Super nice gentleman too! Remember I have unfinished business with regards to singing the praises of your Service Department, headed-up by Steve Tucker. Also…..Before I continue I want you to be aware that my trust has been earned by all the staff in PARTS, CAR CARE and TECHNICIANS! (the ones I have had direct contact with). I can recall stories that reflect favorably on each of these departments! In all of my encounters with the Service Department is has mostly been par excellence, also pleasant, AND in each case I learned something new about my car or new car technology in general! My nickname for Service is B-Squared, as in Billy MCGRATH and of course Bill(y) FALLON. So, instead of continuing my bore fest in a story format I will just list highlights in no particular order of importance. As we know when it comes to Customer Service ... 'it is ALL important'! 1, 90% of the time their answer to "Can I..." "Will you...?" "Is this possible...?" is a RESOUNDING "Y E S !" These guys will figure 'it out' with creative measures, when the routine solutions will not do! 2, In the four years I have known these gents their collective (and individual) moods have always been steady, pleasant with 'CAN-DO!' on top. 3, If an idea or suggestion does not come from them they will get on it on who can speak to the problem or question. 4, They usually beat or meet their estimated time of completion! 5, I never I get a sense of the old ‘eye roll’ from asking a dumb question or insist that a problem be revisited even after it had not been recreated! 6, They are one of the best marketing/branding devices Colonial has. I highly suggest that they consider a large campaign that focuses on the Service Department. For that warm/fun texture ‘in telling the story’ feature the BILLY’S! 7, I think one the “Bill’s” did lie once...yeah, it was Billy McGrath. During a pick-up as we were talking the subject of body image came up. Billy actually thinks he is good looking! He just went on and on…to be fair this is about the only time he has been unprofessional, but it was so weird. He is nice most of the time…kind-of, but he actually thinks he likes look the actor, Hugh Jackman (“X” MEN!) – YIKES! So the next day I brought him a gift – a mirror! I nicely and gently suggested that he reconsider his claim about his appearance….Geesh! Regarding this recent answer (#7) I am making it all up! But you should bust his chops for fun!!! The boys in Service always appreciate a good laugh! I am satisfied and proud to tell people about Colonial VW…nothing like a word-of-mouth referral for where to go to buy a car! More

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I recently purchased a 2013 GTI through Colonial, and am very happy with the vehicle. I came to them after my previous car (a 2005 RX-8) died, which essentially put me in a jam financially. Tim and Chris di very happy with the vehicle. I came to them after my previous car (a 2005 RX-8) died, which essentially put me in a jam financially. Tim and Chris did a good job of helping me through a tough time and got me into a new car (which met my exact specifications) within two days. Thanks again guys. More

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