Bill McLean

Otto seems to care about me and wants to make me happy. They got back to me in a timely manner. Everyone is very pleasant. They got back to me in a timely manner. Everyone is very pleasant. More

by sdecamprn Verified Customer Verified Customer

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Extremely nice people treat you real very nice people treat the customer very nice I feel very comfortable treat the customer very nice I feel very comfortable More

by margaretdunbar12303 Verified Customer Verified Customer

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My car was picked up at my home and work done and the car was returned in a very timely manner was returned in a very timely manner More

by fnancy1 Verified Customer Verified Customer

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As a 5 time vehicle purchaser I would like to see the sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised with. Nobody from Management team has ever acknowledged any vehicle purchases. Also, very few if any new Escalades on the lot to choose from. If we had another Cadillac dealership locally I would be inclined to try them out after being a 20 year customer. More

by vince34 Verified Customer Verified Customer

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It's always a great experience at OTTO. I purchased a certified used Cadillac from OTTO after years bringing my vehicle to Bill and Amber in the service department. Every step of the way wa I purchased a certified used Cadillac from OTTO after years bringing my vehicle to Bill and Amber in the service department. Every step of the way was streamlined and efficient with Dan in Sales and Ryan in finance. I look forward to being part of the OTTO family for years. More

by Momgsc1 Verified Customer Verified Customer

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Excellent service. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. More

by mikebish Verified Customer Verified Customer

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I had an excellent experience working with Amber in the service department. From start to finish, she was professional, knowledgeable, and extremely attentive to my needs. She explained everything clearly, service department. From start to finish, she was professional, knowledgeable, and extremely attentive to my needs. She explained everything clearly, kept me updated throughout the process, and went above and beyond to make sure my vehicle was taken care of properly. Amber’s customer service truly stood out—she was friendly, patient, and made the whole process smooth and stress-free. It’s rare to find someone who combines both expertise and genuine care the way she does. I highly recommend asking for Amber if you want top-notch service and peace of mind. She is a true asset to the dealership! More

by Mohammed jassim Verified Customer Verified Customer

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Best service in the area. Bill is by far the top service manager even if he is a cubs fan Bill is by far the top service manager even if he is a cubs fan More

by beer100904 Verified Customer Verified Customer

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Love Amber, she’s amazing. Bill and Amber always make me feel remembered and appreciated. Bill and Amber always make me feel remembered and appreciated. More

by meehrichs Verified Customer Verified Customer

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I love that the employees are so nice,they are very helpful and I don't mind waiting helpful and I don't mind waiting More

by reia22 Verified Customer Verified Customer

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