Bill Emerson
Bill Emerson at Germain BMW of Naples
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Bill Emerson

Service Manager

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
59 Reviews

Hi, I’m Bill Emerson, Service Manager at Germain BMW. I have been a member of the Germain team since 1996. I am married to my wonderful wife Celine for 19 years and we have a son Robbie. Away from the dealership I enjoy spending time with my family, baseball, fishing and camping. Next time you find yourself in need of service I hope you allow me the opportunity to earn your business.

5.0

59 Reviews

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59 Reviews of Bill Emerson

July 22, 2024

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Chuck Griffith my service adviser for the past 6 yrs. is the real deal.Friendly and very knowledgeable makes my visits pleasant. More

by Michael
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Recommend Dealer
Yes
Jul 23, 2024

Germain BMW of Naples responded

Thanks for letting us know how satisfied you have been with Chuck's assistance, Michael! We're glad he provides you with his utmost support and insight at this visits. We look forward to making your next appointment just as superb. Best Regards, Flavio Galasso General Manager

June 02, 2024

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Excellent experience due to Ken Bednar. Delivery and set up of systems was easy and fast. More

by don.henderson1
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Recommend Dealer
Yes
Jun 03, 2024

Germain BMW of Naples responded

We appreciate you taking the time to share your experience and for your business. Best Regards, Flavio Galasso General Manager

April 16, 2024

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Chuck is great , he is the best advisor every time I take my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other More

by Turkspainting
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Griffith

Apr 22, 2024

Germain BMW of Naples responded

We are overjoyed to know Chuck continues to ensure your complete satisfaction. Thank you for sharing. Best Regards, Flavio Galasso General Manager

March 22, 2024

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This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More

by Brad Smith
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Recommend Dealer
Yes

Other Employees Tagged: Rhoel Gray

Mar 25, 2024

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your business and kind words are greatly appreciated. Best Regards, Flavio Galasso General Manager

November 23, 2023

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Corey Hespeler, my customer service manager, exercised great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Em More

by European engineering
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Recommend Dealer
Yes
Nov 27, 2023

Germain BMW of Naples responded

Your complete satisfaction is the goal of our team here at Germain BMW of Naples. Thank you for sharing your experience with our service team. We are happy to know we met if not exceeded your expectations. Best Regards, Flavio Galasso General Manager

November 02, 2023

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Found my certified X3M Competition on BMW's website. Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the More

by overland04
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Cullinan, John Casco , Daunte Molski

Nov 03, 2023

Germain BMW of Naples responded

Thanks! We're pleased to hear that Daunte was so helpful and attentive, and worked with you to help you find a great pre-owned BMW that fits all of your needs and expectations. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

October 23, 2023

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I bought a certified BMW 540i from another dealer . Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested i More

by BillT1NH
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian Murzanski

Oct 24, 2023

Germain BMW of Naples responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Flavio Galasso General Manager

October 09, 2023

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Awesome service , staff is knowledgeable and pleasant . Efficient and reliable. I always feel my car is in good hands More

by judyeb202
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Recommend Dealer
Yes

Other Employees Tagged: Adrian Peña

Oct 10, 2023

Germain BMW of Naples responded

Your continued business and trust in our team mean so much to us all. Thank you for sharing. Best Regards, Flavio Galasso General Manager

September 22, 2023

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Excellent service and staff very professional Bill Emerson finance and Toni in service would definitely buy a BMW again ⭐️⭐️⭐️⭐️⭐️ More

by louis Ferrara
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Recommend Dealer
Yes

Other Employees Tagged: Toni

Sep 25, 2023

Germain BMW of Naples responded

We thank you for your service business and for sharing your positive experience with our team. Best Regards, Flavio Galasso General Manager

Sep 25, 2023

louis Ferrara responded

Great job ! Toni in service would definitely buy another BMW .

August 01, 2023

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Problem existed for six months since battery and recall repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. I More

by theconsultant41
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Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson

Aug 02, 2023

Germain BMW of Naples responded

Thank you for taking the time to let us know that Bill took great care of you and helped resolve your issue. We are sorry that you are experiencing a different concern and our team is working diligently to rectify this matter. Best Regards, Flavio Galasso General Manager

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