Bill Emerson

Great customer service, very knowledgeable and friendly. BMW of Naples continually delivers to my level of satisfaction and conveniently located. BMW of Naples continually delivers to my level of satisfaction and conveniently located. More

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I’ve been going to the dealership for nearly 25 years and their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. More

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Chuck Griffith my service adviser for the past 6 yrs. is the real deal.Friendly and very knowledgeable makes my visits pleasant. is the real deal.Friendly and very knowledgeable makes my visits pleasant. More

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Excellent experience due to Ken Bednar. Delivery and set up of systems was easy and fast. Delivery and set up of systems was easy and fast. More

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Chuck is great , he is the best advisor every time I take my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other places . Thanks again Chuck for your impeccable service ! More

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This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More

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Corey Hespeler, my customer service manager, exercised great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Em great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Emerson was extremely fare with my bill after evaluating the electromechanical issues of my 2009 X5. Thank you all. More

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Found my certified X3M Competition on BMW's website. Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the vehicle before booking my flight. They picked me up from the airport, had the car and paperwork ready to go. Within an hour I was on my way home. Great, friendly dealer. More

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I bought a certified BMW 540i from another dealer . Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested i Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested in resolving the problems I had even though I didn’t buy it from them . He listened , took acton and followed up. Germain BMW held nothing back making sure I drove out a happy guy and I did More

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Awesome service , staff is knowledgeable and pleasant . Efficient and reliable. I always feel my car is in good hands Efficient and reliable. I always feel my car is in good hands More

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