Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza | Page 37

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
392 Reviews
4.9

392 Reviews

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392 Reviews of Bill Cosenza

January 17, 2023

Dealership Rating
Employee Rating

Otto’s is a wonderful dealership. Very friendly, welcoming, and accommodating. My transaction was handled in a professional and top-notch fashion. Scott Gately provided me with super More

by BetsyB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

Jan 18, 2023

BMW of West Chester responded

We are delighted to hear you were so pleased with the superior purchase experience delivered by Scott. Addressing your questions and concerns assures a great outcome. Many thanks for choosing Otto's BMW!

December 24, 2022

Dealership Rating
Employee Rating

very customer focused; great customer service; Ian is a great sales rep who took great care of us and made sure we bought exactly the car we wanted. More

by D.merclean@verizon.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Ian Martin

Dec 27, 2022

BMW of West Chester responded

Thank you for your valued recognition of Ian M for his customer-focused assistance of your recent purchase. We are delighted to hear you got exactly the BMW you were looking for. Best wishes for the New Year from all of us here at Otto's BMW!

December 02, 2022

Dealership Rating
Employee Rating

Otto’s BMW is the only dealer to purchase and service my car. Scott Gately has continuously been professional, knowledgeable, and no- pressure, just sincerely helpful with my search for the right car. I More

by Mary DellaMonico-Mitnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately , Wayne Matsinger

Dec 02, 2022

BMW of West Chester responded

We are delighted to hear Scott has once again delivered the professional and knowledgeable purchase experience you have come to expect. We are also happy to hear you have been so pleased with customer care provided by Bill C in service. It is a team effort here at Otto's BMW!

October 28, 2022

Dealership Rating
Employee Rating

It is always great working with Scott. In fact, this is our 4 BMW with Otto and Scott always taking care of us. More

by Lonewolffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

Oct 31, 2022

BMW of West Chester responded

We are truly gratified to hear Scott has once again delivered a great purchase experience for you. Many thanks from all of us here at Otto's BMW!

October 25, 2022

Dealership Rating
Employee Rating

Always a great experience with Robert and the Otto’s team. He works tirelessly to make sure you get what you want. Knowledgeable, courteous, friendly, an all around great guy. This is my second and cert More

by everikakis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Robert Madden , Frank Adinolfi, Noel Montesano, Joshua Klinger

Oct 26, 2022

BMW of West Chester responded

We are delighted to hear Robert M once again delivered the knowledgeable and friendly purchase experience we always strive to deliver. Many thanks from all of us here at Otto's BMW!

August 13, 2022

Dealership Rating
Employee Rating

My service rep Bill Consenzo kept me informed and made recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! More

by LRATCHFORD
Recommend Dealer
Yes
Aug 15, 2022

BMW of West Chester responded

We are delighted to hear Bill delivered the knowledgeable and personal service experience we always strive for. Many thanks again for choosing Otto's BMW!

March 31, 2022

Dealership Rating
Employee Rating

I purchased my third BMW from Otto's today! As usual, it was a great experience. My sales person was Ian Martin and he is a true professional. Ian made me feel very comfortable during the en More

by MLM
Recommend Dealer
Yes

Other Employees Tagged: Ian Martin , Noel Montesano

Mar 31, 2022

BMW of West Chester responded

It is truly a team effort here at Otto's. Thank you for your wonderful compliments for Ian, Noel and Bill and thank you again for being a loyal and valued member of the Otto's BMW family!

March 04, 2022

Dealership Rating
Employee Rating

Great service. ..Justice is a exceptional and talented sales professional, ask for his help with your BMW purchase. More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Justice Mogano , John Keenan

Mar 08, 2022

BMW of West Chester responded

Thank you for your outstanding endorsement of the assistance provided by Justice on your recent purchase. It is truly gratifying to hear you were so pleased. Many thanks again for choosing Otto's!

December 14, 2021

Dealership Rating
Employee Rating

My relationship with Otto's started with Bill Cosenza when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with More

by Dr Pete C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Ian Martin , Noel Montesano

Dec 14, 2021

BMW of West Chester responded

Many thanks for your kind words for the service delivered to you by both Bill and Ian over the years. Your ongoing loyalty is so important to us. Many thanks again for continuing to choose Otto's BMW!

December 03, 2021

Dealership Rating
Employee Rating

I love working with justice always goes the extra mile always takes care of us More

by Robby
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Justice Mogano, Melissa Gibson , Frank Adinolfi

Dec 03, 2021

BMW of West Chester responded

Thank you for your recognition of Justice and our team. Best wishes for the upcoming holiday season from all of us here at Otto's BMW!

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