Bill Ahrens

To whom it may concern: My wife and I drove to Bellevue, NE to purchase our new Tundra. The lack of product knowledge, as well as the lack of effort demonstrated by your sales representative to ge Bellevue, NE to purchase our new Tundra. The lack of product knowledge, as well as the lack of effort demonstrated by your sales representative to get us the truck we wanted, drove us to the internet. “No pun intended.” Your service department recently completed a 10k service on our Tundra. My experience throughout that process left me feeling dismissed and unappreciated. I understand the challenges your industry face. Although it has been 35 years, I was Honda sales representative in San Jose, Ca. The serious shortage of service technicians, compounded by the prices of new cars & trucks must make 100% customer satisfaction seem almost impossible. Should you still strive to achieve it? Call me old school? I say yes. Sincerely, Kenny Patton More

by Kenny Patton Verified Customer Verified Customer

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They were very professional and courteous and greet you with a smile when entering the service bay. When explaining the problem or situation, you can tell that they were as interested in getting to solutio with a smile when entering the service bay. When explaining the problem or situation, you can tell that they were as interested in getting to solution as you were. It is nice to see people that value their jobs and want to see a good outcome. Thank you for the help! More

by clenchhit Verified Customer Verified Customer

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I recently purchased a used vehicle from out of state, and the sales process with PJ flowed seamlessly. When I picked up the car, Chad, one of the sales managers, took a moment to personally thank me for and the sales process with PJ flowed seamlessly. When I picked up the car, Chad, one of the sales managers, took a moment to personally thank me for my business—a gesture that genuinely touched me. The next day, I discovered a few issues with my new vehicle and contacted Chad. Together with Bill, they went above and beyond to ensure my satisfaction. I am incredibly grateful for their unwavering support and commitment. Toyota of Des Moines exemplifies the power of genuine human connection, and it’s a place I look forward to returning to in the future. More

by HOWITZER91 Verified Customer Verified Customer

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They were very competent and understanding when it came to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed empathy and kindness, ensuring me that my vehicle and I were going to be taken care of. The whole workforce must have good management in the way they show enthusiasm and pride in helping out their customers. More

by clenchhit Verified Customer Verified Customer

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I purchased a 2018 Kia ex I was happy with the car Until 18 days later I noticed it burned over 2.5 quarts of oil. I took the car back and said I wanted to trade out of it and the dealership Gave me all the 18 days later I noticed it burned over 2.5 quarts of oil. I took the car back and said I wanted to trade out of it and the dealership Gave me all the money I had into the Kia On trade And we were able to make a deal on a 2018 Toyota Camry. More

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Very nice waiting area, nice place to wait while havinlg service done. The staff is very friendly and informative. I wouldn't take my 4Runner anywhere else. I would DEFINITELY buy my next 4Runner from here! service done. The staff is very friendly and informative. I wouldn't take my 4Runner anywhere else. I would DEFINITELY buy my next 4Runner from here! More

by LGBWHEELER Verified Customer Verified Customer

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Very quick and efficient. Highly recommend to anyone to get service done at Toyota of Des Moines Highly recommend to anyone to get service done at Toyota of Des Moines More

by AmberKay Verified Customer Verified Customer

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Friendly and helpful, we are happy and satisfied our new vehicle. We do business there again in the future vehicle. We do business there again in the future More

by MELA123BAKAT Verified Customer Verified Customer

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Dealer ship was great but was not impressed with our salesperson. Too much pressure and info not always accurate. salesperson. Too much pressure and info not always accurate. More

by ? Verified Customer Verified Customer

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Ian Alfonso Rojas fue muy amable y eficaz en su trabajo, lo recomendamos al 100% no crédito mal crédito y hasta con IT number. lo recomendamos al 100% no crédito mal crédito y hasta con IT number. More

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