Dealer Reviews
Cars for Sale
Dealer Log In
Bianca Straughter
30 Reviews
30 Reviews
Write a Review
30 Reviews of Bianca Straughter
Verified Customer
August 18, 2026
This dealership was quick and had great communication either me the entire time of service. either me the entire time of service. More
by nahiyara.riosg
Other Employees Tagged: Greg West, Teonna Brooks, Joshua Spaulding, William McCauley
June 26, 2026
This woman is fantastic. She knows her stuff and is no nonsense. One of the only reasons I wld come back to this location is because of her. Well done! She knows her stuff and is no nonsense. One of the only reasons I wld come back to this location is because of her. Well done! More
by dh133396
Other Employees Tagged: Teonna Brooks
June 23, 2026
Very welcoming. Wait time over 2 hrs for an oil change so that was disappointing. When it rained the ceiling started leaking in the waiting area so I had to leave wi Wait time over 2 hrs for an oil change so that was disappointing. When it rained the ceiling started leaking in the waiting area so I had to leave with my laptop. More
by chillyrivers
Other Employees Tagged: Teonna Brooks
June 17, 2026
It was a good experience even though it wasn't free (wouldn't that be great) Didn't feel like a con job to sell you something you didn't want (wouldn't that be great) Didn't feel like a con job to sell you something you didn't want More
by NICKENS.ANGELA
Other Employees Tagged: Bianca Straughter
June 16, 2026
My car had a problem after receiving a basic maintenance service. When I brought the car back, and wanted clarification on what was going on Bianca defended her mechanic (not a problem.) However, there were service. When I brought the car back, and wanted clarification on what was going on Bianca defended her mechanic (not a problem.) However, there were 2 conflicting reports about the vehicle’s breaks done by the same mechanic in between the 3 days. Bianca was exasperated and irritated with me when I wanted to better understand why my vehicle was in a worse condition. They then told me to start by spending 2000$ MORE to MAYBE fix the problems. When they couldn’t tell me exactly why they didn’t find the problem beforehand or why I had to have three more new services done (on things the prior maintenance check had mentioned were okay.) I really did begin to get frustrated. I asked for a refund of my break check to which Bianca told me she would have to talk to her manager about it. She was annoyed with me for asking. I reiterated multiple times throughout all of the problem solving exchanges that I was not blaming her and that I just didn’t understand why the same mechanic would issue conflicting reports. I don’t understand why she was so hostile. Additionally when taken to get a second opinion on the status of my vehicle it was noted that the tires they attempted to get me to replace, in order to maybe fix the sound, that started after the vehicle was dropped at Germain Nissan, did in fact not need replaced in the slightest. I am astounded by the lack of good faith in this experience. Bianca was hostile or annoyed throughout the entire experience. The mechanic who worked on my vehicle, both times, didn’t appropriately notice an issue with my car nor accurately identify it when it was presented. Seriously. None of the recommended services were the solution. I was asked to pay 2000$ in addition to the the 1300$ I had already paid to fix a problem. That started after going to this dealership, and wasn’t the solution. I’ve heard great things about the services this dealership and company provides but I leave this experience feeling incredibly disappointed. I hope it was a one-time bad day for Bianca and my mechanic and that they both feel better soon. More
by jacquelinebousquette
May 30, 2026
Great Professional vehicle service with skilled technicians, quality workmanship, timely repairs, and trusted care. nice technicians, quality workmanship, timely repairs, and trusted care. nice More
by salmanita101
Other Employees Tagged: Teonna Brooks, Bradley Moss
