Greg West
Greg West at Germain Nissan of Columbus

Greg West

Service Advisor

Germain Nissan of Columbus

4300 Morse Rd.
Columbus, OH 43230

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4.6
20 Reviews
4.6

20 Reviews

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20 Reviews of Greg West

May 24, 2026

Dealership Rating
Employee Rating

Germain Nissan dealership is my go to auto service center. Even though I have only been there twice since I bought my Nissan Rogue, I am very impressed with the warm, friendly, professional attention More

by Daphnekitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 22, 2026

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Greg is outstanding I take my Infiniti qx80 to Nissan bc I know I can count on greg to take good care of me. More

by sarahrupp74
Recommend Dealer
Yes

Other Employees Tagged: Greg West

May 22, 2026

Germain Nissan of Columbus responded

We’re delighted to hear that Greg consistently provides outstanding care for your Infiniti QX80. Thank you for trusting us with your service needs. We appreciate you sharing your feedback.

May 21, 2026

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Employee Rating

Due to repeated visits for same problem, it was decided to loan me a car so they could thoroughly investigate the problem. Although it was at the dealer for 6 days, I did have transportation and the proble More

by llhammock
Recommend Dealer
Yes

Other Employees Tagged: Greg West

May 22, 2026

Germain Nissan of Columbus responded

Thank you for the five-star rating. We’re glad a loaner kept you on the road while we thoroughly investigated your Nissan Rogue and resolved the issue without extra charges. Greg and our team appreciate your trust and look forward to helping you again.

May 20, 2026

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Greg gives excellent customer service. He sent me emails to let me know the progression of the servicing of my car while I was in the waiting room. He came in the waiting room to let me kn More

by WOODYNELSON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Germain Nissan of Columbus responded

It’s wonderful to hear that Greg kept you updated while servicing your Nissan and resolved the lug nut concern promptly. Thank you for trusting us with your Nissan’s service.

May 19, 2026

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The process to take care of recalls was simple. There were no issues with the Fleet process. My vehicle was ready earlier than expected. More

by lgraves1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 19, 2026

Germain Nissan of Columbus responded

It’s great to hear the recall process for your Nissan Rogue went smoothly and the fleet procedures caused no delays. Greg and the team were glad to have your vehicle ready earlier than expected. Thank you for the five star review.

May 19, 2026

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Employee Rating

I had no problems, more work needed to be done than I expected but Greg kept me updated. More

by bills27nov
Recommend Dealer
Yes

Other Employees Tagged: Greg West

May 19, 2026

Germain Nissan of Columbus responded

Your five-star rating means a lot to us. We understand additional work can be surprising and are glad Greg kept you informed throughout your Nissan Murano service. If you have any other needs, please let us know.

May 15, 2026

Dealership Rating
Employee Rating

Service was thorough and prompt. I was told my vehicle would be ready in approximately 21/2 hours. It was completed in less than 2 hours! I was very pleased. More

by cargait2
Recommend Dealer
Yes

Other Employees Tagged: Greg West

May 17, 2026

Germain Nissan of Columbus responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Germain Nissan of Columbus are glad to have you as a customer.

May 11, 2026

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Employee Rating

Made an appointment was supposed to get a rental they didn't have one. I left, someone was supposed to call me back. Waited 2 weeks and the service manager called to find out what happened. He made me an More

by Jffwilkey
Recommend Dealer
No

Other Employees Tagged: Greg West

May 11, 2026

Germain Nissan of Columbus responded

Thanks for sharing your feedback. We're glad we could eventually get the recall fixed for you, but it's clear that our communication and rental availability weren't up to par initially. We'll use this as a learning opportunity to improve moving forward. If there's anything else we can assist with or any further concerns, please don't hesitate to reach out directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

May 10, 2026

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Employee Rating

Greg always keeps me updated about the work that needs to be done on my SUV and I really like that. More

by bills27nov
Recommend Dealer
Yes

Other Employees Tagged: Greg West

May 10, 2026

Germain Nissan of Columbus responded

Hearing that Greg kept you updated on the work for your Nissan Murano is wonderful. We appreciate you bringing your Nissan Murano in for service. We look forward to assisting you again.

May 10, 2026

Dealership Rating
Employee Rating

Greg was very friendly and went over everything with me. Great customer service! Very positive experience. More

by heatherharris0
Recommend Dealer
Yes

Other Employees Tagged: Greg West

May 10, 2026

Germain Nissan of Columbus responded

Thank you for highlighting Greg’s friendly approach and thorough explanation during your Nissan Pathfinder service. We’re glad you had such a positive experience with our team. We look forward to assisting you again.

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