Bernard Jean | Page 13

Words cannot express how I am disappointed with Arrigo Sawgrass Service. On 9.10.24 I had my oil changed , tires rotated, and 40k inspection. They did not reset the number on my dash I had to return to de Sawgrass Service. On 9.10.24 I had my oil changed , tires rotated, and 40k inspection. They did not reset the number on my dash I had to return to dealership and someone named Bernard did it. I asked him why I had not received the video and he said "we are charging this up and we no longer provide them". So fast forward 10 days my 2 front tires shredded on 75. I was at home, my daughter with grandchildren were in the car. My son in law took the car into Arrigo on a Saturday. They did not have the tires and promised they would be there on 9.30.24. So they did not come on Monday they called me to pick up the car on Tuesday at 345pm. When I spoke to the nice young lady I asked her if they had a video she said they sent it and I told her we had not received it. She also told me they were running the car thru the wash. Which by the way they never ran it thru the wash the girl was so upset and embarrassed. Again she said that she would send the video. To this day Oct 3 we still have not received it. We saw it on her computer when we went to get the car. The total for all 4 tires was 1600+ dollars. My whole issue was if they did the 40k inspection and they did the 4 tire rotation (which I paid for by the way) why did nobody tell me that all 4 tires were bad and you can see the threads on the inner part of the tires? Why did Bernard lie about the video? I was just so upset about the lack of accountability. At the end of the days we would sing the praises of Arrigo we love our van and our Sales man Jessie was the best. The service was great the first few time and it started to get progressively worst. One time they check they changed the oil and left a part of the car on the floorboard of the passenger side, one time they were checking to see if i had a puncture in my tire because it kept getting low they put air and said it was fine. I went to Sawgrass mall and had to return with a flat tire. Come to think of it I purchased that tire 6 months ago to a tune of 500 dollars. Now i had to purchase 4 more! We have a 2017 Jeep Cherokee that is paid off and wanted to trade it in for the Wagoneer but nope WE will never step foot in Arrigo again. More

by fasaldana Verified Customer Verified Customer

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Very courteous, and made sure we were taken care of. Best of all was the smile he provided, letting us feel confident of the work be done Best of all was the smile he provided, letting us feel confident of the work be done More

by Marycruzemail Verified Customer Verified Customer

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I have been bringing my RAM for 4 years. Nobody else have ever touched my truck. I don't know what happened to this place but in the last two visits, first you lose my tire lock key the day Nobody else have ever touched my truck. I don't know what happened to this place but in the last two visits, first you lose my tire lock key the day you installed my New tires and I noticed 3 month later on the next service when the next guy couldn't find it on the gloves compartment. On my last visit you lose the driver windshield wiper. Probably on the car wash. Unfortunately I noticed hours later when it started raining. Why I know it was you? Because the wipers were off and I always have them in Auto. So your tech knew and intentionally turned it off. I don't know what happened but you are not the same place you used to be. More

by JDAMAS Verified Customer Verified Customer

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I am not the correct person. This is not me!!!! You keep calling and and I call back nobody answers!! Again...this is not me!!! Please send me an email contact so I can send a This is not me!!!! You keep calling and and I call back nobody answers!! Again...this is not me!!! Please send me an email contact so I can send an email. More

by Bighp Verified Customer Verified Customer

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Nice job great work and timely positive and great all around thanks again for everything around thanks again for everything More

by Red24.7life Verified Customer Verified Customer

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I was in a dire situation and Arrigo took care of my problem and got me on the road again. Many thanks to the crew!!!! problem and got me on the road again. Many thanks to the crew!!!! More

by louisgoldenberg Verified Customer Verified Customer

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I experienced excellent service at the Arrigo Sawgrass CJDR dealership. Everything needed to be fixed was completed timely CJDR dealership. Everything needed to be fixed was completed timely More

by HEATHERSAXE Verified Customer Verified Customer

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5 star service from Alma . my appt went smooth and she was very accommodating with my concerns. Follow up with me through out the process. I will definitely ask for next time I my appt went smooth and she was very accommodating with my concerns. Follow up with me through out the process. I will definitely ask for next time I bring my car for service. More

by CONTACTLABBY Verified Customer Verified Customer

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Really good experience, very satisfied , everything was fast and well done, really nice people and good treatment fast and well done, really nice people and good treatment More

by BRYANSOSA271 Verified Customer Verified Customer

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Chris L. was very helpful, good dealership and worked out a deal perfect for me ! was very helpful, good dealership and worked out a deal perfect for me ! More

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