Bassim Farhoud | Page 3

Bruce was very attentive and not pushy. Gave great description of vehicle and answered all my questions effectively and quickly. Really appreciated his service . Gave great description of vehicle and answered all my questions effectively and quickly. Really appreciated his service . More

by wewenkim Verified Customer Verified Customer

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Peyton was great, I ordered a new truck and Peyton kept the communication going along the way. Truck was ready when I arrived at the dealership. Very smooth process. the communication going along the way. Truck was ready when I arrived at the dealership. Very smooth process. More

by burbyp Verified Customer Verified Customer

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Communication is very poor at this dealership. The sales department is not good about checking their messages, and it's up to the client to initiate any communication (including when to finalize The sales department is not good about checking their messages, and it's up to the client to initiate any communication (including when to finalize new purchase paperwork, getting a loaner, repair updates, etc). And it took them three weeks to reimburse me for the tow, which I wasn't suppose to pay for, when my truck had a transmission problem less than 24 hours after I purchased it. More

by sarahprad Verified Customer Verified Customer

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Our Heiser Team for our new vehicle consisted of Bob Gigl, John Hutchinson and Bassim Farhoud and we couldn't be happier with the service! These 3 gentlemen are top tier and you are lucky to have them! Gigl, John Hutchinson and Bassim Farhoud and we couldn't be happier with the service! These 3 gentlemen are top tier and you are lucky to have them! Thank you guys, we will see you on the next one! Sam More

by PlumbDr Verified Customer Verified Customer

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Overall, my experience was positive, but I was disappointed by the lack of transparency regarding additional charges. An extra $2,120 was added for a diamond clean package, along with a $120 charg disappointed by the lack of transparency regarding additional charges. An extra $2,120 was added for a diamond clean package, along with a $120 charge for wheel locks, neither of which were clearly explained upfront. When we questioned these fees, the dealer initially agreed to remove them, but then attempted to convince us to re-add the package at a reduced price of $1,000. After we insisted that we did not want it, the dealer still included the wheel lock charge, claiming there was no service technician available to remove them and we had no choice but to accept it. However, after leaving, we noticed that the service station was open and staffed, so it appears removal would have been possible. More

by ermz_80 Verified Customer Verified Customer

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Everyone was very helpful. Even while working Memorial Day. And I love my new truck. Even while working Memorial Day. And I love my new truck. More

by hobanaj Verified Customer Verified Customer

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Meagan understood and explained the features of my car and help me make the purchase at my pace. and help me make the purchase at my pace. More

by lm.smith1 Verified Customer Verified Customer

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I felt everyone I interacted with at Heiser was very helpful. I didn’t feel any pressure and I felt like they were listening to my needs. It was a much more pleasant experience than I anticipated. I def helpful. I didn’t feel any pressure and I felt like they were listening to my needs. It was a much more pleasant experience than I anticipated. I definitely recommend Heiser Ford Lincoln. More

by mizruthe Verified Customer Verified Customer

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Extremely helpful, went above and beyond to get me into my dream car. Will be using them for future purchases! my dream car. Will be using them for future purchases! More

by xolainie Verified Customer Verified Customer

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From the moment I talked J. P. on the phone I knew I liked what this dealer offered. The whole crew was very accommodating and courteous. They all made the transition to our new P. on the phone I knew I liked what this dealer offered. The whole crew was very accommodating and courteous. They all made the transition to our new Nautilus seamless! Highly recommend!! More

by robs4x41212 Verified Customer Verified Customer

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