Austin Reed
Austin Reed at Pat Lobb Toyota of McKinney

Austin Reed | Page 4

Service Advisor

Pat Lobb Toyota of McKinney

3350 South Central Expressway
McKinney, TX 75070

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4.6
61 Reviews
4.6

61 Reviews

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61 Reviews of Austin Reed

September 19, 2023

Dealership Rating
Employee Rating

Excellent services,less waiting time and all questions answered to the satisfaction , good workers no complaints. More

by omalepeter44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 07, 2023

Dealership Rating
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The greeter and Austin were both very friendly and professional. I was acknowledged as soon as I opened my door. More

by BT
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: The greeter was very friendly.

September 07, 2023

Dealership Rating
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Staff makes me feel valued! They do an excellent maintenance job and are extremely efficient. As this is my 6th (yep, I’m old) Toyota, I would recommend them to anyone! More

by Lovearoyal
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Casper

August 24, 2023

Dealership Rating
Employee Rating

Met with Austin, service advisor. Had no appointment but he was able to get me in and out before I got comfortable. The entire staff is friendly, accommodating, and it felt like home More

by eddierivera
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Abraham Cisneros , Thomas "Spike" Lipscomb

August 17, 2023

Dealership Rating
Employee Rating

When I picked up my vehicle and had a question about an issue, my service advisor Austin righted everything. I was very pleased with the way my vehicle handled. Thank you More

by Connie
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cole

July 15, 2023

Dealership Rating
Employee Rating

From the phone call I made to meeting my service writer to getting back in my Tacoma- was a good experience! More

by ValuedRep_PaulBooth
Service Price Transparency
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Recommend Dealer
Yes

May 12, 2023

Dealership Rating
Employee Rating

I had my car in for a recall but when I got home my trunk wont open. Back tomorrow. More

by spartain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2023

Pat Lobb Toyota of McKinney responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Arik Florczak Service Director 214-544-8696 socialmedia@toyotaofmckinney.com

April 26, 2023

Dealership Rating
Employee Rating

I like my adviser Austin Reed. He is awesome. He explains everything in detail. If you go there please ask for him. More

by mikezandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2023

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

March 28, 2023

Dealership Rating
Employee Rating

I went in for a 10,000 Mile Service today. During the complete check they discovered my Battery had gone bad. My Service Advisor, Austin, facilitated the Battery Replacement on Warranty immedi More

by Gizmo91804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mechanic

Mar 28, 2023

Pat Lobb Toyota of McKinney responded

Thanks for sharing about your experience working with Austin here at Pat Lobb Toyota of McKinney. We appreciate your business and hope to see you again soon! Arik Florczak Service Director

Mar 29, 2023

Gizmo91804 responded

You’re welcome! It’s a pleasure doing business there. Five Star Service!

January 24, 2023

Dealership Rating
Employee Rating

Efficient and pleasant. Very available and nice transport.! Would go back to when needed. Good experience. More

by Noconaranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

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