Austin Reed

I brought my new Rav4 Hybrid in for its 5,000-mile service and received a quote of $700.93 to replace my side-view mirror, including parts and installation. When I arrived for my scheduled appointment service and received a quote of $700.93 to replace my side-view mirror, including parts and installation. When I arrived for my scheduled appointment, I was informed that the part was on backorder—yet no one had bothered to call me ahead of time to save me the trip. As an apology, they gave me four free car washes, which was nice… but then, when the part finally arrived, no one called me about that either. I only found out because I happened to follow up myself. When I finally came in to have the mirror replaced, the real shock came—they tried to charge me over $1,200! I reminded Austin that he had quoted me $700.93 just a month earlier. After “checking,” he came back with a discounted total of $1,084.72—still $383.79 higher than my original quote. My only alternative? Let them reinstall my broken mirror. So, where did my extra $383.79 go, Pat Lobb Toyota of McKinney? If I hadn’t spoken up, would I have just been overcharged without question? This experience was frustrating, unprofessional, and has completely eroded my trust in this service center. Communication failures, a lack of follow-through, and an attempted price hike make me question whether I’ll return. More

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Quick and prompt response when I pulled in for scheduled service. My service was done in 15 minutes. service. My service was done in 15 minutes. More

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I have been taking my vehicle there for about 2. 5 years, they have been very friendly, professional and timely, I always get out in less than an hour 5 years, they have been very friendly, professional and timely, I always get out in less than an hour More

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Excellent service and employees who care about their customers! I have recommended this dealership to many friends! customers! I have recommended this dealership to many friends! More

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Totota in McKinney is always the best election the staff is reliable, honest and friendly, Tim O’Grady is amazing sales person I really appreciate his advice about my new RAV4 .Thank you! is reliable, honest and friendly, Tim O’Grady is amazing sales person I really appreciate his advice about my new RAV4 .Thank you! More

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their service team is excellent. from the greeters to the checkout cashiers. they are good. from the greeters to the checkout cashiers. they are good. More

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They take great pride, and care of their customers with kid gloves and work with you kid gloves and work with you More

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Personal were fast and efficient, my truck was serviced quickly. my service adviser Austin was honest and professional. quickly. my service adviser Austin was honest and professional. More

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Excellent people doing an excellent job! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! More

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I’ve always had a good experience at Pat Lob Toyota in McKinney, from buying a new car to maintenance & repair. McKinney, from buying a new car to maintenance & repair. More

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