Austin James

I want to start out by saying the SALES MANAGER & SALES ASSOCIATE I worked with were absolutely fantastic and my poor rating in no way on their part. My rating has everything to do with the FINANCE MANAGER ASSOCIATE I worked with were absolutely fantastic and my poor rating in no way on their part. My rating has everything to do with the FINANCE MANAGER being completely rude and not taking accountability for a mistake on the dealerships end. I purchased my Accord on 12/6/2024 and used my previous car as a trade in. My salesman, Austin, was new and very nice. When asked if I wanted to transfer my tags from my trade I said "YES". Let me also state this is only my second time purchasing a vehicle from a dealer so the ins and outs are not second nature to me. After I finished purchasing the vehicle a temp tag was placed and a temp registration. The dealership kept my trade in vehicle tags and registration card... Then I received an email on 12/17/2024 from Wyatt saying I needed to come to the dealership for my tags. When I came to the dealership Austin removed the temp tag, placed the "transferred tags" on my Accord, and took the temp tag. The next week my family and I drove to South Carolina for Christmas for a week... Then I received a call from Jeff on 12/3/2025 with a voicemail stating my tags were in and I could come pick them up at the dealership... If my tags were transferred and I have them on my Accord why would I be getting a call to come get tags?? I then pulled my sales contract and noticed I was charged for tags and not told by any of the three employees working with me that day and I have been driving on dead tags ACROSS STATE LINES with my 6 year old for almost a month! I call to speak to someone about this and get the finance manager, whose name I cannot recall because he was so rude and gave the impression I was making this up that I was so taken back and upset. He did not offer an ounce of an apology nor did he offer to investigate how this happened. He also expected me to drive to the dealership on the dead tags to pick up the new ones. I had the best buying experience at this dealership and told everyone how wonderful it was. However, a 1 minute phone call with the finance manager soured the whole thing and now I regret that I brought my service here. I was at this dealership from 5-11:30pm. I understand mistakes happen but how does this happen?? If a negative start review was possible if would be given in my opinion and negative 100 points for customer care. DO BETTER!! More

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