Keith O'Connor

Contacted ahead of time. Had an exact car in mind. Already test driven this model. He swore he could get me in and out in 2 hours or less b/c I had kids with me, and we were Had an exact car in mind. Already test driven this model. He swore he could get me in and out in 2 hours or less b/c I had kids with me, and we were paying with a bank check, no financing needed. It was your standard 4 hour process. He didn't even go and get gas in the car until about 20 minutes after we had already signed and completed all paperwork. After we got the check from the bank, it was at least a half hour until finance saw us to sign all the paperwork. The only reason we agreed to go here again was the 2 hour guarantee. Also he told us many things were "don't worry about it" and that they'd make it happen, such as color preference. Nothing he said "don't worry about it" happened as it all cost a bunch more and he did not make those extra deals happen. If he says that, add in more money as he seemed to have no desire for any bargaining. Zero urgency in making things happen quickly. It was also not busy at all when we went so he was not trying to juggle multiple customers as well. The dealer, alright, but breaking the time promise, we'd never use this salesman again as that's the only reason we went through him vice other sales managers we've had great luck with. More

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Daniel is knowledgeable, kind, patient and shows great attention to detail. He made the car buying experience a pleasure. I would highly recommend calling Daniel if you’re looking to buy a car. attention to detail. He made the car buying experience a pleasure. I would highly recommend calling Daniel if you’re looking to buy a car. More

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I had a Young sales associate give me a price on a new Pilot. I was rushed into putting down a $1000 deposit. I was given a VIN # so I could apply insurance, I was given an appointment to pick up the car Pilot. I was rushed into putting down a $1000 deposit. I was given a VIN # so I could apply insurance, I was given an appointment to pick up the car and my wife and I drove 5 hours to get to the dealership. There was no car for me. Three people told me they were making final preparations on my car, only to find out there was no car. I was at the dealership for over an hour while they tried to suggest I take another vehicle which was substandard to what I wanted. Management response to email inquiries are not forthcoming when I inquire about details about my transaction. Thankfully I was able to get my deposit back from these clowns More

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Ken Mercer was exceptional and the overall service at the dealership and all employees we worked with was also top tier. Very impressed and very happy! Will highly recommend to family & friends! dealership and all employees we worked with was also top tier. Very impressed and very happy! Will highly recommend to family & friends! More

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This is our second time working with Ken and we had another great experience with him. He was very helpful, listened to our needs and made it happen for us. We had to bring our kids with us... But Ken another great experience with him. He was very helpful, listened to our needs and made it happen for us. We had to bring our kids with us... But Ken and Heritage Honda made sure we were in and out quickly. Thank you! More

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Eyo was great. We were also assisted by Talha. Both provided excellent service. Overall all the entire process was smooth. I would definitely recommend Eyo and this We were also assisted by Talha. Both provided excellent service. Overall all the entire process was smooth. I would definitely recommend Eyo and this dealership.Keith was also superb. High marks to all of them. More

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Eyo and Keith both put together awesome deal and went beyond the great to get the deal on prologue Elite. beyond the great to get the deal on prologue Elite. More

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" Friendly Staff. Very knowledgeable. James was awesome and really cares about his customers!! Very polite and friendly to talk to. Very knowledgeable. James was awesome and really cares about his customers!! Very polite and friendly to talk to. More

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James was excellent to work with and made the buying process very enjoyable and relaxed! process very enjoyable and relaxed! More

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Eyoungmbi Nkonghoetaka is the reason we bought from Heritage. His excellent communication and hustle while I was remotely negotiating with five different dealers on a 2026 ensured I bought from Heritag Heritage. His excellent communication and hustle while I was remotely negotiating with five different dealers on a 2026 ensured I bought from Heritage. He and his team were able to get me an offer I could not refuse. From start to finish the service was excellent and kind. The only negative I had was the final finance manager who entered the office, did not look at me or introduce himself, and was rude when I politely declined all the extra services/warranties. It's a shame, because every other team member with whom I interacted were exceptional (Eyo, Keith, and Jordan). More

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