Austin Demott | Page 34

Austin Demott is by far the best person we have ever dealt with in purchasing a new vehicle. My husband & I were so impressed. He KNOWS the product he is selling and is so kind, patient and thorough whi dealt with in purchasing a new vehicle. My husband & I were so impressed. He KNOWS the product he is selling and is so kind, patient and thorough while explaining all the bells & whistles. He made a "go look" visit into a "new car" purchase for us. He has also continued to check in with us to answer any questions we might have. More

by debrasasser Verified Customer Verified Customer

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We found Austin Demott to be exceedingly helpful. His honesty was refreshing and he was able to put us at ease almost immediately. We had planned on shopping prices all over the region. We found our His honesty was refreshing and he was able to put us at ease almost immediately. We had planned on shopping prices all over the region. We found our service at Gay Family Auto so good we decided that we did not want to deal with any other KIA dealer. Austin was excellent! Our best experience dealing with a new car purchase ever. More

by ryoung89 Verified Customer Verified Customer

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Austin was very knowledgeable and helpful. He got the deal done in a timely manner. He worked very to do that and my wife and I appreciate all he did. He got the deal done in a timely manner. He worked very to do that and my wife and I appreciate all he did. More

by wewade75 Verified Customer Verified Customer

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They did an amazing job getting me what I needed and wanted. Austin is a great sale person and willing to go the extra mile for the customer. wanted. Austin is a great sale person and willing to go the extra mile for the customer. More

by MORINF43 Verified Customer Verified Customer

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Great experience. Austin was super helpful, initially via e-mail initially. The low price made the trip from Houston to Dickinson worth it, and Austin was just as aw Austin was super helpful, initially via e-mail initially. The low price made the trip from Houston to Dickinson worth it, and Austin was just as awesome in person. No pressure, answered all our questions, pleasure to work with. More

by ftodt Verified Customer Verified Customer

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We were referred to Gay Family Kia by a friend. They had the car we wanted available to view and we drove out in an hour with our perfect car. Everyone was fantastic and we will defiantly ref They had the car we wanted available to view and we drove out in an hour with our perfect car. Everyone was fantastic and we will defiantly refer them to our friends. More

by lcesarek Verified Customer Verified Customer

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Great service easy going make me feel comfortable and in good hands to do business good hands to do business More

by Molinaroberto74 Verified Customer Verified Customer

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The entire process was very smooth. Austin was great as was the Sales Manager. They were very helpful. I spent time at another Kia dealer and I have to say Gay is where we purchased the Austin was great as was the Sales Manager. They were very helpful. I spent time at another Kia dealer and I have to say Gay is where we purchased the vehicle. More

by srgilber Verified Customer Verified Customer

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It was a no pressure sale. Friendly and straight forward. Was the cheapest Kia Forte in the Houston area and close to home Friendly and straight forward. Was the cheapest Kia Forte in the Houston area and close to home More

by rjfuller1955 Verified Customer Verified Customer

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Ruined my plastic and paint by putting duct tape directly on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 messages with the Chat system on their website with no call back. I left messages directly with the dealership with no call back. When I finally got someone to answer the phone they agreed they could do 4 different service items and we scheduled an appointment (I have always waited for my car with no problems in the past at KIA and other service providers). The nature of these 4 items could have been done in 1-3 hours, no need to drop off and there was no indication from KIA that I would need to leave the car. When I arrived for the schedule appointment I was informed they only had time to do 1 simple recall inspection and nothing else unless I left the car AND they were backlogged for 45 days for normal appointments. Why isn't the shop being expanded if you have that much repair business? Why am I buying a brand that needs that many repairs? I did leave happy with a freshly washed car, but then when I got home the next day I noticed black duct tape stuck across the paint and plastic on the front of the car. This was not painters tape, but instead super strong sticky heavy duty duct tape that left gummy goo all over my car. Very unprofessional, EVERYONE in a car repair area should know better than to apply duct tape to either paint or plastic. I was having oil changed here but they kept losing and not replacing the bolts that hold the undercarriage cover on. Every time I wait in the KIA Service area there is number of very upset customers who have been fighting with KIA for a long time based on their conversations. Never going back to this location. More

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