Austin Czerwinski
Austin Czerwinski at Showcase Honda

Austin Czerwinski | Page 18

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
189 Reviews
4.8

189 Reviews

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189 Reviews of Austin Czerwinski

June 27, 2024

Dealership Rating
Employee Rating

Easy to research vehicle pricing and see what my trade in might be worth. Salesperson was friendly and easy to work with More

by dunlaveythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2024

Dealership Rating
Employee Rating

Austin is always friendly and knowledgeable! He is awesome to work with and he’s a pleasure each time I see him More

by Eboniabah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2024

Dealership Rating
Employee Rating

I'm so happy I got this survey. I never get them. Austin has been a wonderful advisor to work with, he is very professional, knowledgeable and genuinely care for his customers. Aus More

by Maria E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 25, 2024

Dealership Rating
Employee Rating

Austin was very helpful throughout the entire process and was accurate in his estimate for the services provided. More

by MIKEROTINCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 25, 2024

Dealership Rating
Employee Rating

Great dealership, very clean and all employees are professional, knowledgeable and pleasant to work with More

by wconley765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Eshelman

June 20, 2024

Dealership Rating
Employee Rating

Austin is always extremely helpful and not pushy when it comes to repairing either of our cars. More

by Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 18, 2024

Dealership Rating
Employee Rating

I’m on my 2nd Honda from Showcase. The team is always transparent and friendly when helping me with my vehicles needs. More

by PJSCHONAERTS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, James Birchman, Cassie Allen , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo, Devin Suzuki, Noah Ventura

June 18, 2024

Dealership Rating
Employee Rating

Although it took a while for the mechanic to find the leak, they were able to get it fixed under warranty. Austin was a great help. More

by Wilson61014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 17, 2024

Dealership Rating
Employee Rating

Easy to schedule online. I usually leave my car for the day but they always keep me updated More

by R.M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 17, 2024

Dealership Rating
Employee Rating

Everytime I go back, The services are already overpriced, and everytime I go back there are new rules to charge the customer more. Don,t feel like to sitting in the waiting area also. I will try to avoid Sho More

by SELAHIBABU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Showcase Honda responded

Thank you for sharing your feedback with us. We are disappointed to hear about your recent experiences at our dealership and sincerely apologize for any frustration or inconvenience caused. Ensuring transparent pricing and providing exceptional service are fundamental to us, and we regret that we did not meet your expectations in this regard. We understand your concerns regarding pricing and any perceived changes in our service policies. Your feedback is crucial as it helps us to continuously improve and address areas of concern. Regarding your discomfort in our waiting area, we apologize if it did not meet your expectations for comfort and convenience. We strive to provide a welcoming environment for all our customers, and we regret if we fell short in this aspect during your visits. To discuss your concerns further and to address any specific issues, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your perception of our dealership in the future.

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