Austin Czerwinski
Austin Czerwinski at Showcase Honda

Austin Czerwinski | Page 17

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
174 Reviews
4.8

174 Reviews

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174 Reviews of Austin Czerwinski

June 20, 2024

Dealership Rating
Employee Rating

Austin is always extremely helpful and not pushy when it comes to repairing either of our cars. More

by Medina
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 18, 2024

Dealership Rating
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I’m on my 2nd Honda from Showcase. The team is always transparent and friendly when helping me with my vehicles needs. More

by PJSCHONAERTS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, James Birchman, Cassie Allen, Devin Suzuki , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

June 18, 2024

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Employee Rating

Although it took a while for the mechanic to find the leak, they were able to get it fixed under warranty. Austin was a great help. More

by Wilson61014
Service Price Transparency
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Recommend Dealer
Yes

June 17, 2024

Dealership Rating
Employee Rating

Easy to schedule online. I usually leave my car for the day but they always keep me updated More

by R.M.
Service Price Transparency
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Recommend Dealer
Yes

June 17, 2024

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Everytime I go back, The services are already overpriced, and everytime I go back there are new rules to charge the customer more. Don,t feel like to sitting in the waiting area also. I will try to avoid Sho More

by SELAHIBABU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Showcase Honda responded

Thank you for sharing your feedback with us. We are disappointed to hear about your recent experiences at our dealership and sincerely apologize for any frustration or inconvenience caused. Ensuring transparent pricing and providing exceptional service are fundamental to us, and we regret that we did not meet your expectations in this regard. We understand your concerns regarding pricing and any perceived changes in our service policies. Your feedback is crucial as it helps us to continuously improve and address areas of concern. Regarding your discomfort in our waiting area, we apologize if it did not meet your expectations for comfort and convenience. We strive to provide a welcoming environment for all our customers, and we regret if we fell short in this aspect during your visits. To discuss your concerns further and to address any specific issues, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your perception of our dealership in the future.

June 17, 2024

Dealership Rating
Employee Rating

Very professional experience. They were very clean and organized. We had to go in to get a warranty claim on our ac system and the process was easy with them. More

by WILLIAM.CHERRY916
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Sean Hoopes, Jerry Green, Cassie Allen, Devin Suzuki , Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

June 16, 2024

Dealership Rating
Employee Rating

I have a terrible car. 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) More

by wesrdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard York, Sean Hoopes, Jerry Green, James Birchman, Cassie Allen , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo

June 16, 2024

Dealership Rating
Employee Rating

They were quick to help and informative. My car was ready when I was told it would be. Cassie Allen was awesome. More

by Abraham
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen

June 16, 2024

Dealership Rating
Employee Rating

Austin is thorough, consistently kind and detailed. He is an advocate for the customer and also explains every charge on the invoice and why it's important work to have done on my vehicle. Austin is an More

by Kaia S.
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for sharing your experience! It's wonderful to hear that Austin provided you with such excellent service. We pride ourselves on having thorough and kind team members who are advocates for our customers' needs. It's great to know that Austin explained everything clearly and respectfully, ensuring you understood each aspect of the service. We truly value your feedback and your loyalty. If there's anything else we can do for you or if you have any further questions, please don't hesitate to let us know. We look forward to continuing to provide you with exceptional service in the future!

June 16, 2024

Dealership Rating
Employee Rating

Took a little long. We were there 3 hours waiting for an oil change and 4 new tires. But everyone was nice More

by anjeerules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit for an oil change and new tires. Your time is valuable, and we understand that waiting for services can be inconvenient. We appreciate your patience and understanding. Your comments are important to us, and we will use them to improve our service efficiency going forward. If there's anything else we can do to enhance your experience in the future, please let us know. Thank you for choosing Showcase Honda. We look forward to serving you better next time.

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