Audrey Gradeless

Great service. Anwser all questions. Clean. Location good. Waiting area could be in a less traffic area. Anwser all questions. Clean. Location good. Waiting area could be in a less traffic area. More

by JGEGOLF Verified Customer Verified Customer

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Always helpful and kind and they do their best to take care of any issues you are having with your vehicle. care of any issues you are having with your vehicle. More

by laurie_07smiles Verified Customer Verified Customer

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The overhead door opened immediately on our arrival. Our waiting room (and coffee) was nice and the service was done quickly. Check-out and review of the car's status was efficient and we were on our wa Our waiting room (and coffee) was nice and the service was done quickly. Check-out and review of the car's status was efficient and we were on our way. More

by tmplnewz Verified Customer Verified Customer

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Good job working with warranty company and addressing the issue. Audrey was great and informative issue. Audrey was great and informative More

by mnuttree Verified Customer Verified Customer

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I came in today for a service on my mustang and was in and out in less than 25 minutes, with friendly knowledgeable service members. and out in less than 25 minutes, with friendly knowledgeable service members. More

by SCOTRETTER Verified Customer Verified Customer

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The service team at City Ford in Columbia City Indiana are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time t are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time to answer all my questions with courtesy and respect. The team provided me with more information than I could ever expected. I had them give me an estimate for some routine maintenance that I want to get done along with a few parts that I need to get replaced. The estimate I received is quite the investment, but they did not mislead me or try to talk me into anything I do not need. I received Excellent customer service and plan to schedule my truck back with them here real soon to complete the estimate services. More

by jrsmith2312 Verified Customer Verified Customer

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We have used City Ford 2x now. We didn’t want to shop with another dealership because the first experience was so good. Second purchase wasn’t as smooth as the first, but overall t We didn’t want to shop with another dealership because the first experience was so good. Second purchase wasn’t as smooth as the first, but overall the experience was just as great. Brian was extremely diligent & helpful, having pride in the service he provided during & after the sale. Management was great, too! Everyone was helpful, informative, friendly, & diligent. I appreciate the follow through of everything. I highly recommend City Automall & Brian Schimmel. They gained our trust with our 1st purchase with them & they continue to have it. I am confident you will trust them, too! More

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Very professional. On time with appointments. Easy drop off time. Leaves car clean and the way you left the inside On time with appointments. Easy drop off time. Leaves car clean and the way you left the inside More

by POMPOM.HARTMAN Verified Customer Verified Customer

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City Ford provided excellent service on my vehicle. Service representatives were very professional, courteous, and knowledgeable. Service representatives were very professional, courteous, and knowledgeable. More

by ROBNETA Verified Customer Verified Customer

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Very efficient! Price was right. Where else can you go to get a 60$ oil change! Price was right. Where else can you go to get a 60$ oil change! More

by tylerswoverland Verified Customer Verified Customer

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