Ashley Goedeken | Page 2

Austin was very communicative and responsive with any questions I had, and overall had a great experience with both him and the dealership staff with having to pick my vehicle up on a weekend day. questions I had, and overall had a great experience with both him and the dealership staff with having to pick my vehicle up on a weekend day. More

by jt.moll.8 Verified Customer Verified Customer

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The best dealership! !!! Friendly, keeps you in the loop with videos, and always have a loaner car per request !!! Friendly, keeps you in the loop with videos, and always have a loaner car per request More

by ksims84 Verified Customer Verified Customer

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overall good to very good. took awhile to figure out what caused the electrical problem and reboot the computers. i was not told what caused problem or if anyone knew what cau took awhile to figure out what caused the electrical problem and reboot the computers. i was not told what caused problem or if anyone knew what caused it! so far I've had no additional issues. the only thing was that the car was returned to me dirty. as some kind of test or whatever the windshield wipers were turned on and left the windshield streaked. More

by pbh Verified Customer Verified Customer

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Very easy and quick process, they even took me to work. Highly recommend!! If anyone is looking to have their car service, I would recommend them highly. Highly recommend!! If anyone is looking to have their car service, I would recommend them highly. More

by rickrock89 Verified Customer Verified Customer

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Very attentive crew! Was my first service appointment with my new Mini. It was quick, felt like they were totally expecting me. A wash was offered as well! Was my first service appointment with my new Mini. It was quick, felt like they were totally expecting me. A wash was offered as well! More

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Alec is very professional and takes pride in his work. I always ask for Alec to work on my BMW. I always ask for Alec to work on my BMW. More

by jwilson51 Verified Customer Verified Customer

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Ashley provides great communications and service. I would highly recommend BMW Mini of Wichita for service. Always appreciate that she goes above and beyond. I would highly recommend BMW Mini of Wichita for service. Always appreciate that she goes above and beyond. More

by nathan w Verified Customer Verified Customer

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I brought in my 2012 Cooper S for what was clearly a footwell module related problem. Ashley blamed the issue on the car having an aftermarket battery, then tried to get me to spend $800 for a new BMW footwell module related problem. Ashley blamed the issue on the car having an aftermarket battery, then tried to get me to spend $800 for a new BMW battery a reprogramming the car’s software. I called my regular mechanic who said Ashley’s explanation was nonsense. I also contacted one of the preeminent Mini mechanics in the country (Waylen at Way Motorworks) who also called xx. Ultimately I was forced to pay $540 for diagnostic fees and software programming. I’ve written to Mini USA to lodge a final complaint and ask for a refund. As a side note- always remember that dealership Service Writers (Ashley) are paid commission, and sometimes are paid SOLELY on commission, so the more they force YOU to pay, the more salary they make personally. That’s why they call them “stealerships”. Do yourself a favor and take your cars to Luxury Import Specialists or Westlink Auto where the owners and mechanics are honest and reputable. More

by ROB.DINWIDDIE Verified Customer Verified Customer

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Ashley always goes above and beyond to ensure an outstanding customer service experience. Ashley demonstrates professionalism, reliability, and a strong customer-first mindset. Her ability to antici outstanding customer service experience. Ashley demonstrates professionalism, reliability, and a strong customer-first mindset. Her ability to anticipate needs and resolve concerns efficiently reflects both her expertise and her dedication to the MINI brand. When I buy a car, I've said this to the representatives before - but it's not about the car, it's about the service. When things need to be repaired or issues need to be addressed, knowing that the support you need will be available is important. Most importantly, the people you are counting on CAN be counted on every time. I know that any time I need service, Ashley will provide reliable and thoughtful care for my car. It's appreciated. I highly recommend Ashley - meet her before you think about buying a Mini. More

by nathan w Verified Customer Verified Customer

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Great dealership, they are very nice and get you in and out very quickly. And do a good job out very quickly. And do a good job More

by ssikbrian Verified Customer Verified Customer

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