Ashley Goedeken

I brought in my 2012 Cooper S for what was clearly a footwell module related problem. Ashley blamed the issue on the car having an aftermarket battery, then tried to get me to spend $800 for a new BMW footwell module related problem. Ashley blamed the issue on the car having an aftermarket battery, then tried to get me to spend $800 for a new BMW battery a reprogramming the car’s software. I called my regular mechanic who said Ashley’s explanation was nonsense. I also contacted one of the preeminent Mini mechanics in the country (Waylen at Way Motorworks) who also called xx. Ultimately I was forced to pay $540 for diagnostic fees and software programming. I’ve written to Mini USA to lodge a final complaint and ask for a refund. As a side note- always remember that dealership Service Writers (Ashley) are paid commission, and sometimes are paid SOLELY on commission, so the more they force YOU to pay, the more salary they make personally. That’s why they call them “stealerships”. Do yourself a favor and take your cars to Luxury Import Specialists or Westlink Auto where the owners and mechanics are honest and reputable. More

by ROB.DINWIDDIE Verified Customer Verified Customer

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Ashley always goes above and beyond to ensure an outstanding customer service experience. Ashley demonstrates professionalism, reliability, and a strong customer-first mindset. Her ability to antici outstanding customer service experience. Ashley demonstrates professionalism, reliability, and a strong customer-first mindset. Her ability to anticipate needs and resolve concerns efficiently reflects both her expertise and her dedication to the MINI brand. When I buy a car, I've said this to the representatives before - but it's not about the car, it's about the service. When things need to be repaired or issues need to be addressed, knowing that the support you need will be available is important. Most importantly, the people you are counting on CAN be counted on every time. I know that any time I need service, Ashley will provide reliable and thoughtful care for my car. It's appreciated. I highly recommend Ashley - meet her before you think about buying a Mini. More

by nathan w Verified Customer Verified Customer

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Great dealership, they are very nice and get you in and out very quickly. And do a good job out very quickly. And do a good job More

by ssikbrian Verified Customer Verified Customer

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Kenny Weber is for sure the best salesperson! ! The dealership is one of the best in Wichita. My experience was delightful. ! The dealership is one of the best in Wichita. My experience was delightful. More

by Teanne McKinney Verified Customer Verified Customer

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Ashley and Austin are awesome. I feel like they really care that I am taken care of. I feel like they really care that I am taken care of. More

by lyndac Verified Customer Verified Customer

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Best waiting lounge, loaner car loved thev2025 countryman, video showing your car, they keep in touch with you countryman, video showing your car, they keep in touch with you More

by dman090181 Verified Customer Verified Customer

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Service dept was ready for me as I drove up. Sales people answered all my questions. Sales people answered all my questions. More

by smilax Verified Customer Verified Customer

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The dealership is great. Ashley Goedeken is a real asset to your business. I do think your labor rate is a bit too high. Ashley Goedeken is a real asset to your business. I do think your labor rate is a bit too high. More

by skip.swe Verified Customer Verified Customer

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Kenny is a great salesman and likely the most knowledgeable about minis and other brands I’ve ever worked with. Mason is equally as good with making the deal! I am very impressed with both of t knowledgeable about minis and other brands I’ve ever worked with. Mason is equally as good with making the deal! I am very impressed with both of them. More

by coday1 Verified Customer Verified Customer

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Ashley that handled the Service on my vehicle was very polite and handed everything with amazing professionalism!!! She resolved the issue in an extremely timely manner and was very respectful. polite and handed everything with amazing professionalism!!! She resolved the issue in an extremely timely manner and was very respectful. More

by E Nusser Verified Customer Verified Customer

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