Artie Gonzales
Artie Gonzales at Tucson Subaru
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Artie Gonzales

Service Manager

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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3.9
97 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

11 yrs, 6 mos

3.9

97 Reviews

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97 Reviews of Artie Gonzales

August 03, 2024

Dealership Rating
Employee Rating

Dealer cross threaded lugnuts, blamed customer and then refused to fix the problem they caused. More

by S.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Darian Cazares

Aug 26, 2024

Tucson Subaru responded

Customers wheel stud and nut has been replaced twice and we have taken care of both. Advised customer we could not keep replacing when work is being done elsewhere, all wheel lug nuts are hand torqued to specifications. If you would like to discuss further, contact me at 520.447.8956 or agonzales@tucsonsubaru.com.

Aug 26, 2024

S.E responded

The wheel studs, and nut have been replaced twice due to the dealership cross threading the lugnuts onto the stud during their routine service & tire rotation. No other work is being performed by any other garage. It is impossible to cross thread a lugnut when removing them, only putting them onto the car, which has all been performed by Subaru of Tucson. Contrary to the above statement, Darian, the service tech informed us that the lug nuts at this dealership are in fact tightened with a lug wrench torched to 20psi, so whoever responded above for the dealership (Or Darian), is lying. Upon fixing their mistake, Subaru of Tucson asked us to take down our reviews. We won't be.

July 13, 2024

Dealership Rating
Employee Rating

this is the second car i have purchased from jack and both were a good experiences. More

by rlhill19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 13, 2024

Tucson Subaru responded

Thank you! -Sean

Jul 13, 2024

Tucson Subaru responded

Thanks again I know you and Evelyn are enjoying the new vehicle

Jul 15, 2024

Tucson Subaru responded

Thank you for taking the time to leave us your awesome feedback. - Artie

September 04, 2023

Dealership Rating
Employee Rating

CJ Nichols is a top-notch representative for Subaru! This is my first Subaru, and I made the switch because of CJ and I will never go back to another. He listened with empathy and understanding and then More

by dmbieg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Nichols

Sep 05, 2023

Tucson Subaru responded

Thank you for the awesome feedback and welcome to the Tucson Subaru Family! - Artie :)

Sep 30, 2023

Tucson Subaru responded

I'm truly humbled by your kind words and the trust you've placed in me and our Subaru team. Your feedback means the world to us, and it's incredibly rewarding to know that we could provide you with a positive experience that exceeded your expectations. It was my pleasure to assist you, and I'm delighted that you found our online videos helpful and that Artie Gonzales could ensure your experience was truly VIP. Your satisfaction is our top priority, and I'm always here to offer guidance, even beyond regular work hours. Thank you for your trust and for recommending me to others. We're here whenever you need us, and we look forward to serving you again in the future. Sincerely CJ

September 02, 2023

Dealership Rating
Employee Rating

Very pushy service employees - don't go here unless you WANT TO PAY WAY MORE! More

by finallybbs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2023

Tucson Subaru responded

Hello, my name is Scott Gregg and I am the service director at Tucson Subaru. We strive to provide an extraordinary service experience for every customer, every time. I am sorry if you do not feel that way. We feel it is our responsibility to provide every customer with the recommended needs of their vehicle and let them decide what they would or would not want to proceed with. We believe in full transparency and no pressure. If you would like to discuss this further, please contact me at sgregg@tucsonsubaru.com or call me at 520-290-4243. Thank you for your feedback and thank you for being a Tucson Subaru customer.

March 14, 2023

Dealership Rating
Employee Rating

Chris was very kind and helpful. He encouraged me to get a recommended fluid for my tires, which I'm thankful for the car being at tiptop shape. I also appreciate the staff that help More

by RebeccaJ1390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Ford, Jesse Friedman, Brittney Ottaviano, Chris Valencia , Roland Transportation department

Mar 14, 2023

Tucson Subaru responded

Thank you for the Review!

Mar 16, 2023

Tucson Subaru responded

Thank you for taking the time to leave this great feedback! - Artie

January 27, 2023

Dealership Rating
Employee Rating

This Dealership is very professional and I know the work is done right. Always friendly. Very helpful and knowledgeable. More

by KMNeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Tucson Subaru responded

Thank you for taking the time to leave this awesome feedback! :) - Artie

January 17, 2023

Dealership Rating
Employee Rating

I filed a complaint with Tucson Subaru and Subaru about the terms of my extended warranty coverage for my car's battery. I was essentially "forced" into buying a new battery. I wrote to complain about this More

by slgoldingus
Recommend Dealer
Yes
Jan 17, 2023

Tucson Subaru responded

Honesty is key, Always here to help. Thank you for taking the time to leave this good feedback! -Artie

December 08, 2022

Dealership Rating
Employee Rating

I am a visiting winter snowbird and even though I have not purchased a vehicle from them, when I go in for service I am treated like their #1 customer! I have owned 3 Subarus and Tucson Subaru has gladl More

by muskokabird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Ford , Gavin Quintana

Dec 08, 2022

Tucson Subaru responded

Good monring, Thank you for taking the time to leave us this AWESOME feedback! :)

October 02, 2022

Dealership Rating
Employee Rating

I had an appointment to have a tire changed. It took two and a half hours. This is unacceptable customer service.Ron Cocco More

by roncocco7@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 04, 2022

Tucson Subaru responded

I am very sorry about the amount of time it took to replace your tire. It was a road hazard claim which is administered by NSD Corporation and we cannot proceed with any repairs until they give us an authorization number, which can take some time. They require pictures, tread depth, dot numbers, prior repair order or invoice from when the tires were originally purchased, etc. We absolutely try to do everything as quickly as we can but correctly. However, with claims such as this, we are at the mercy of the warranty company. I am sorry if that was not explained to you correctly. We do our best to make sure no customer has to wait too long.

Nov 04, 2022

roncocco7@gmail.com responded

They knew they need to replace the tire.so the factors you stated were not a consideration

June 17, 2022

Dealership Rating
Employee Rating

Salesman, Jack, was excellent, conscientious with follow-up calls. Darla who trained me on the technologies was patient and so helpful describing the features of the car. Service department was very More

by Candace.canton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry, Jack McVey , Jason Mumma, Darla.

Jun 17, 2022

Tucson Subaru responded

Thank you for the kind words, looking forward to seeing you for your first service! JM

Jun 17, 2022

Tucson Subaru responded

Thank you for the great feedback! - Artie G

Jul 01, 2022

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

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