Ariella Cancel
Ariella Cancel at Spitzer Kia Cleveland

Ariella Cancel | Page 4

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.6
45 Reviews
4.6

45 Reviews

Write a Review

45 Reviews of Ariella Cancel

March 15, 2026

Dealership Rating
Employee Rating

The team of worker's Saturday was fast and efficient. Would recommend them highly. Thanks More

by DPASKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Spitzer Kia Cleveland responded

It’s great to hear our Saturday team provided fast and efficient service for your Kia Sportage. Thank you for recommending us, and we look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Im treated like a King Im treated like a king by the majority of staff More

by STEVEMCRITCHLEY
Recommend Dealer
Yes

Other Employees Tagged: Ariella Cancel

Mar 14, 2026

Spitzer Kia Cleveland responded

It’s wonderful to hear Ariella and our team treated you like a king during your Kia Sorento Hybrid service. Thank you for the kind feedback and we look forward to helping you again.

March 13, 2026

Dealership Rating
Employee Rating

Quickness, Arielle so polite and professional Professional clean plus my car washed that's a plus More

by bikerblanca
Recommend Dealer
Yes

Other Employees Tagged: Ariella Cancel

Mar 13, 2026

Spitzer Kia Cleveland responded

It’s great to hear Ariella’s polite, professional approach and our quick turnaround met your expectations. We’re glad your Kia left our lot clean and refreshed with the added wash. Thank you for sharing your experience.

March 04, 2026

Dealership Rating
Employee Rating

I went in for an oil change tire rotation and a theft update. On a 2020 Kia forte that has 14,000 on the vehicle it is in pristine shape. After the oil change I had to go back to get the next oil change More

by Jack
Recommend Dealer
No

Other Employees Tagged: Ariella Cancel

Mar 08, 2026

Spitzer Kia Cleveland responded

Jack, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 03, 2026

Dealership Rating
Employee Rating

I love the dealership. It was really good. I just wish it was a little bit more better timing but I understand the situation so I'm not mad or nothing about it. I appreciat More

by Whitecory86
Recommend Dealer
Yes

Other Employees Tagged: Ariella Cancel

Mar 03, 2026

Spitzer Kia Cleveland responded

Thank you, Cory, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 02, 2026

Dealership Rating
Employee Rating

Spent over two hours for a door locking problem and they looked at the wrong part of the door and I had to reschedule at a different time total waste of my time More

by Richard Ballard
Recommend Dealer
Yes

Other Employees Tagged: Ariella Cancel

Mar 02, 2026

Spitzer Kia Cleveland responded

Thank you for bringing this to our attention, Richard, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 01, 2026

Dealership Rating
Employee Rating

Ari greeted me as I drove through the door. She knew who I was and had the paper work ready to go. She was pleasant and courteous. More

by c.maruna
Recommend Dealer
Yes

Other Employees Tagged: Ariella Cancel

Mar 01, 2026

Spitzer Kia Cleveland responded

We’re thrilled that Ariella welcomed you as soon as you arrived, had your paperwork ready, and ensured a pleasant and courteous visit. We look forward to assisting you again.

February 26, 2026

Dealership Rating
Employee Rating

CRAP! Burn and churn...no intimacy, just a #...no personal touch...I will be changing dealerships! They suck! More

by shandy4u6
Recommend Dealer
No

Other Employees Tagged: Ariella Cancel

Feb 28, 2026

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 18, 2026

Dealership Rating
Employee Rating

Mechanic can do better Mechanic can do better service and verify things in the vehicle that the client my need.simple like tire pressure More

by Mannyny787
Recommend Dealer
Yes

Other Employees Tagged: Ariella Cancel

Feb 18, 2026

Spitzer Kia Cleveland responded

Thank you for this information. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

February 17, 2026

Dealership Rating
Employee Rating

Mostly good and timely. The issue I had was with ceramic coating being put on over top of the sticker on the gas tank door (the sticker was inexplicably left on) and a diffe More

by Tjcalkinsiii
Recommend Dealer
No

Other Employees Tagged: Ariella Cancel

Feb 21, 2026

Spitzer Kia Cleveland responded

Thank you for your review. We're sorry your about the issue with the ceramic coating. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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