Anthony Trujillo

Covert Cadillac Bee Cave responded

We want to reassure you that we have been in communication with you and that your vehicle is currently in service. Our team is actively working through the items you mentioned, including the alert message and the concerns you identified, to ensure everything is properly reviewed and addressed. We are also continuing to follow up regarding the missing adapter. As with all preowned vehicles, some minor wear such as small paint chips or blemishes can be present. We appreciate your patience while our service team completes their work and will remain in touch with updates as they become available.

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We’re delighted to hear that our team made your visit comfortable and enjoyable, without any pressure. At Covert Cadillac Bee Cave, we believe great service should always come first, and it’s wonderful to know that approach helped make your purchase such an easy and positive experience. We truly appreciate your trust and hope you enjoy every mile in your new vehicle.

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We’re sorry to hear about the concerns regarding the warranties and financing terms, and we understand how frustrating that must feel. We appreciate your kind words about Anthony and will be sure to share your feedback with him. We’d like the opportunity to review your paperwork in detail to ensure everything was handled correctly and to address any discrepancies. Please reach out directly to our management team so we can look into this further and work toward resolving the issue for you.

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We are so glad to hear that you enjoyed the convenience of free delivery and found the finance process smooth and straightforward at Covert Cadillac Bee Cave. We also appreciate your honesty about the communication during pricing discussions. While we strive to be transparent and fair, we understand how important it is to find balance in every deal. Your feedback helps us continue to improve, and we are grateful for the opportunity to have earned your business. We look forward to serving you again in the future.

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that Anthony took the time to understand your needs and provided knowledgeable guidance throughout your XT4 purchase. At Covert Cadillac Bee Cave, we’re committed to delivering personalized and attentive service, and it’s wonderful to know Anthony followed up with you to ensure everything was just right. Enjoy your new Cadillac!

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We're sorry to hear that you're still waiting on your paperwork. Have you had a chance to check your email, including your spam or junk folder? That’s how we send all documentation, including the bill of sale. If you haven’t received anything, please let us know right away so we can resend and make sure you have everything you need. We appreciate your patience and are here to help resolve this quickly.

Covert Cadillac Bee Cave responded

Thank you for your honest feedback. We understand that time is valuable—especially when you're paying cash and have no trade-in—and we're sorry the process took longer than expected. Your input is helpful, and we'll use it to improve efficiency moving forward. We appreciate your business and hope to serve you even better next time.