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Anthony Sullivan
Anthony Sullivan | Page 36
Service Advisor
Cobb County Toyota
2111 Barrett Lakes Blvd
Kennesaw, GA 30144
399 Reviews
399 Reviews
Write a Review399 Reviews of Anthony Sullivan
Verified Customer
September 13, 2023
Service advisor Jeff Silvers has always treated me right. Always thorough in explaining what needs to be done, estimated price and time frame. Always thorough in explaining what needs to be done, estimated price and time frame. More
by FISHNDOC0
Other Employees Tagged: Jeff Silvers
September 03, 2023
Will never take my truck anywhere else but Cobb Toyota! Ty Anthony you guys did amazing! Customer communication was on point he definitely walked me through everything! Ty Anthony you guys did amazing! Customer communication was on point he definitely walked me through everything! More
by mandismendoza34
August 28, 2023
Everyone very friendly and courteous. Anthony kept us informed all along the way. When the first repair didn't work, I took my car back in. I was given a courtesy car until my repair w Anthony kept us informed all along the way. When the first repair didn't work, I took my car back in. I was given a courtesy car until my repair was completed. And no charge for the 2nd repair. I always take my car to Cobb County Toyota for maintenance and service. More
by TJM3453
August 26, 2023
I scheduled an appointment online requesting specific things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I get a text asking me to meet my technician to discuss a few things. This is when I got extremely mad. I was told several more things that “could be” fixed on my car totaling close to $3,000. I asked for specific service so do NOT take my car apart looking for things that need to be fixed. The car is over 20 years old. Let it be. After I refused all of the additional requests, I was told it would only be about 30 more minutes. I spent FIVE hours at your dealership. Yes, FIVE FLIPPING hours when I should have been at work. I have been using this dealership for years and so do my family and friends. They will no longer be using your services. This was the WORST customer service experience I have had in a long time. I was visibly angry and frustrated, but no one there asked if they could help or anything. Where are your managers? Had I not been hours late to work, I would have found one. It could have all been avoided had your technicians just did what I asked and not try to push additional service on me. More
by hekride
August 25, 2023
Been coming here for over 10 years Unfortunately, my relationship ends here. Todd and Zach are bad for the Toyota brand. Both were aloof and condescending and personally need to get some training in c relationship ends here. Todd and Zach are bad for the Toyota brand. Both were aloof and condescending and personally need to get some training in customer relationship management. I've owned Toyotas for 35 years and will be buying another soon. It's a shame that the people who are supposed to be the head of service are the cause for this dealership not only losing a service customer but a new car sales customer as well. I hope the owner of this shop gets it and is more selective in who they choose to manage and interact with customers. More
by errolynn67
Other Employees Tagged: Zach Claybrooks , Todd Pluger
August 24, 2023
Everything was excellent. I knew my car's maintenance was in capable and professional hands. It took a reasonable amount of time: about an hour. Anthony Sullivan is welcomi I knew my car's maintenance was in capable and professional hands. It took a reasonable amount of time: about an hour. Anthony Sullivan is welcoming, helpful, cheerful. Very comfortable to come to this dealership! More
by recchione49
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